Customer Testimonials
Good guys in the service dept, got my bike up and running in a couple hours
Great experience, quick and knowledgable
Amazed by the service in WPC-Langley, the best customer service in my experience. Jack and Oliver are very knowledgeable, problem solvers and very helpful. They go above and beyond for the customer. I’m delighted and satisfied with their work. They are people of action. They found the right stem for my bike and replaced it for a very short period of time. Also, Oliver was so nice to gather all parts that I needed to put together for my lights and Garmin edge on my bike, without compromising the space on my handlebar and also the weight.
Went in for a tire repair. Was done quickly and the tech who dealt with it was pleasant. Price was reasonable
The products are high quality and the service is very good. Everyone is very helpful, accommodating and friendly.
You are in my neighbourhood.
You handle e bikes and road bikes for all levels of the sport.
The staff is knowledgeable , friendly, easy to talk with about products and repair.
I feel my bike is in good hands with you.
You go the extra mile of service.
Service was good - friendly and helpful
Prompt concise, don't overcommit or up sell services
Friendly & knowledgeable staff
Bob & Fiona were amazing and I appreciated the summary email from James before picking up my bikes
I experienced great service!
Easy access to store, good parking and friendly staff.
Fast, friendly, knowledgeable service. They make sure their customers are completely satisfied.
The service is always friendly and polite. When something goes wrong they take responsibility and make sure the customer is completely satisfied.
Good service and friendly staff.
The willingness to service all bicycle makes
Sales person helping me on the phone (Monika?) went above and beyond. She looked but couldn't find the item I needed immediately and took my phone number and called me back when she was able to locate it. Great customer service like this is one of the reasons I'll be a repeat customer! Great experience.
Had a great experience in the Langley store on Tuesday. Cerys and Angwar (I hope I got those right) were great at helping me pick out a bike, get it built, and resolved an initial build issue. Will definitely be returning for any future bike needs.
Friendliness
Great service!!
Great staff always great service
I was in on Sunday in the middle of the long weekend.
Your store was seriously understaffed.
The staff was very friendly and helpful under the circumstances, but there was a lineup of people waiting to be helped, and only one person covering the front desk, who had to spend part of his time out demonstrating new bikes to prospective customers.
Trek/Bontrager products are high quality and dependable. Very knowledgeable staff that are willing to help all levels of cyclists.
Exceptional service.
Friendly and knowledgeable staff
Tire repair
Wonderful service as a follow up to our bike purchases over time. Plus terrific quality bikes! My Trek E-bike has been a game changer. I couldn’t recommend West Point cycles more highly.
Awesome products and excellent customer service!
West Point Cycles staff is friendly and knowlegeable. Repairs are made on the spot, or in a day or two, depending on what needs fixing.
I came in late in the day on the Friday of the Victoria Day long weekend. The store was busy but there were several bike specialists available to help. In a lot of bike stores, I find that staff are really condescending to women, and I found it refreshing that that was not the case at your store. I had some questions and the staff person was very helpful, checked our tires for wear, and did not try to upsell us. I really appreciated it. I would definitely recommend your store to other people.
Exceptional service and coordination with other two shops to ensure inventory was fully explored across multiple product lines. Honest advice, lots of trust and friendly service as always.