Customer Testimonials
Knowledgeable. Polite. Making an effort to research a problem and find a solution
JUST HAD A 1 YEAR TUNE UP, BUT THE BOYS WERE ALL VERY INFORMATIVE, AND WERE A PLEASURE TO DEAL WITH.
The staff was friendly
Always very helpful and knowledgeable.
Friendly staff and good pricing. Fast service on my bike.
Helpful and friendly staff. High quality bikes.
The store is clean excellent stuff and we felt welcome when we arrive at the store and very helpful
Service and knowledge
Prompt service
Kevin was more than helpful describing the issues and concerns with my bike. It is now running great! Look forward to the next service.
They go a great length of time to secure the parts I need for my Brompton Bike from their Vancouver store for my urgent need .
Of course , they are friendly too 😃
Friendly, helpful service
Very happy with pickup of new Electra cruiser.
Doesn’t have the selection of parts for my mountain bike, but that is not the focus of the shop…just a bit less convenient for me.
great location. very knowledgeable team
I am a big fan of Trek and Bontrager products and find the staff to be very friendly, helpful and knowledgeable. The people in the service department go out of their way to help no matter how simple or complex the problem is.
Polite and good price
The great customer service I have experienced every time I’ve been in the Langley location is awesome!
Fast repair and reasonable price
Friendly and expert service.
Advice on cycling that I respect. Excellent service. Have always had Trek bikes. I especially like to deal with Fiona.
I received excellent service on Sunday August 6th when I was at your store in Langley.
I was having problems inflating the tires on my new Ninebot Max electric scooter, so I was looking for an air pump or fitting that would allow me to inflate my tires without loosing air pressure as I was removing the pump hose from the air valve. I met with a salesperson when I first arrived who called on the service manager to try to help me out and he suggested that I bring my scooter in to make sure that I was buying exactly what I needed. When I returned with my scooter the service manager assigned one of his service technicians who helped me to solve the problem and select an air pump with the correct adapter to properly inflate my tires. The icing on the cake was the fact that the air pump was on sale. I was very impressed with the great service I got and will certainly recommend West Point Cycles to friends and family.
Good price, free delivery, fast delivery. What more could you ask for?
Friendly, knowledgable staff.
Excellent service. Mechanics experienced with different brands of components.
The staff are very friendly and professional, we've been there a few times now and really enjoyed the business.
The service was done sooner than promised, and my questions were answered clearly and honestly.
Staff were knowledgeable patient and extremely helpful. Top notch experience!
U guys offer great service . All staff very customer focused . Love my Trek
Professional, friendly & reliable
Awesome staff. Very helpful.
Found the air valve I required almost immediately and was checked at the register quickly.