Customer Testimonials
I loved that he made it a priority to get the bike back to us quickly! My son was thrilled.
Good service from sales person.
Dave and his entire team are always so friendly, helpful, knowledgeable and try to turn around service work quickly. Thanks everyone! First name removed
Fast service, thoughtful and knowledgeable staff, friendly and engaged, feels like the staff take the time to help customers. I always feel like I get robust and helpful service.
Nothing but good things to say! Came in with very little knowledge about clips and riding shoes but left feeling confident and well informed. I was set up for success! Had my first ride to, clipped in and didn’t fall one! Seamless ride thanks to Tim!
Wonderful bike shop - great service and do not oversell. Bike gets a yearly servicing and seems to run better than when I bought it - amazing after 14,000 kM and 4 years of riding.
Fast,professional,polite,perfect.
they included a note and some chocolate, not necessary but very welcome!
We just purchased our second e-bike from West Point Cycles. Both times, Andrew was the salesperson, and he did a wonderful job. Andrew is the main reason we came back, and we will strongly recommend West Point Cycles to friends and family.
Everyone is super friendly and helpful for people of all knowledge levels about bikes!
Good quality bike and accessories that I will actually use. Super friendly and helpful in the store.
Very friendly and thorough
always great service!
The only local shop that had what I needed in stock - thanks!
the staff are always so friendly, professional and knowledgeable. I really appreciate how much they communicate about what may need to be done to my bike and what work ended up being done.
friendly service, great return policy, and huge selection!
Folks working at shop are friendly and knowledgeable.
Got work done when they said they would.
Di not do work that wasn’t needed I.e. had said they would replace brake pads but then didn’t because wasn’t needed at this point.
Great service. All staff friendly and knowledgeable
The staff there were very helpful considering how busy they were at the time I went and visited
The staff is very helpful, and very curteous. As a senior just getting used to my new ebike I really appreciated their patience and time.
Great selection of products and many helpful suggestions in getting me the best product for my needs and my bike.
My bike’s riding beautifully after it’s service.
friendly kind skilled service!
The products are good and there is a decent selection to choose from. Turn around time and delivery very good. Thanks Dave t
staff very friendly and knowledgable
Prompt and friendly service.
Great staff and quick response times.
This is in regards to the service department & specifically the technician that did the One Year Anniversary servicing on my bike. My husband & I were both delighted that he listened to our concern about the type of brakes it came with and contacted the maker. Yesterday I had a much more relaxing 4 hour bike ride knowing the the new brakes are much much more reliant .
Thank you very much.
Took my Bike in for a long overdue service. All repairs were explained clearly. Friendly Employees and Prompt Service which I have found to be the case on numerous occasions of shopping at the store.
The service was quick and courteous.
Andrew was very congenial and the whole process was smooth. Will do that again, for sure.