Customer Testimonials
Staff are knowledgeable, pleasant, very easy to deal with.
I needed a spoke repair on my road bike and my bike was brought into serving right away and was told it would be a week for repair and tune-up. I was notified the next day the bike was ready for pickup. Exceptional, friendly service.
Friendly helpful staff, I am a trek fan, good bike service
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Great service and responsive via email
On my recent visit, Nolan provided prompt, friendly, helpful, and authoritative advice, and supplied the proper products for me.
Great service and quick turnaround. Very helpful staff!
Excellent staff who are helpful and friendly and a good selection of products.
Friendly and helpful staff. Will definitely come back for more bike repairs when needed.
The staff are helpful and professional. The selection of bikes and accessories is ideal for my purposes.
The text when the work was complete and the detailed explanation of the problem
Went the extra step to install the new brake pads i purchased from them.
Good variety; some sizes do not seem as readily available but could be end of season run. Service is good when staff are available. Seemed like the store was understaffed the weekend afternoon I came by.
I just want to say. The customer service I received from Corey was amazing. He’s a good man, professional, and provides a great service! Give this guy a raise!
You have the products and helpful people.
Friendly helpful staff
Efficient and knowledgeable
Excellent service, very knowledgeable and helpful staff!! Cheers
The ease of accessing what I wanted to purchase and the help from the staff at addressing my requests.
Great service and communication during the process.
Very helpful and knowledgeable.
They were very helpful with servicing the basic components of my wife's e-bike and providing her with advie on it's maintenance and even riding it to get the most life out of the components. She was impressed and plans to bring her bike there for all routine maintenance and problems.
Great service. Your staff is totally awesome.
Quality products and knowledgeable staff.
Staff is very knowledgeable
it took another bike shop three weeks to tell me that they hadn't "had a chance to look at my biike," In a couple of hours West Point had determined the appropriate replacement part. I was notified promptly when the part arrived. I took the bike in and it was ready the next afternoon. Very professional service!
Attentive service.
Efficient service
Excellent service, knowledgeable, responsive, consultative rather than pushy. Email response was sent the same day and great collaboration and atmosphere amongst the staff who are passionate cyclists themselves.
Many good quality products for cyclists and knowledgeable helpful staff.