Customer Testimonials
Friendly staff! Good location. Recommend!
Get on floor customer service. Good selection of quality products.
The staff was extremely helpful and kind.
Good knowledge from sales staff
Bob was very patient in helping me choose a helmet and a pannier. Adjusted the mountings of my panniers even though it was a surprisingly complicated process and took awhile. Remounted my bike lock holder. Everything done with care and finesse. Thanks Bob!
Very knowledgeable staff who treat novices like myself with respect.
very friendly service!
I am getting back into cycling after a decade long sabatical and needed help navigating all the all the changes and improvements that have been made to cycling clothing - I was feeling overwhelmed by the wide range of products and styles and prices - I needed help making informed decisions that would match up with my riding goals - i didn’t need the highest end gear but I also wanted quality and to invest as appropriate into the key pieces of riding gear such as quality riding shorts. It’s a busy store and there was a wait to get service, but I very much appreciated the the time that Tim took to get me set up with shoes, cleats, shorts, gloves and a few accessories. No mansplanning - just good old fashioned technical advice anf not no hard sell. It was truly a very positive shopping experience and I felt really good about the purchases I made. In addition, they installed the cleating system on my shoes and installed the few accessories, pumped up the tires anf had me on the road the same day. It also felt good to support a loca store that been around forever because of their awesome service! Christina
Great staff and good selection of bike parts plus good service
The repair tech was helpful & timely in assessing our e-bikes . We would definitely use your services again!
Thank-You
Brigitte S
Great customer service. Attended to right away, with knowledge and efficiency.
Very pleasant experience.
Great products and great service!
Friendly service , good products
They had Claris shifters in stock!
Hey, website was easy to use and the service was good when there was a small issue.
I would normally order parts like this off amazon, but decided against that with the current US/CAN relationship.
I would order again and recommend.
Thanks,
Ryan
Nolan was cheerful and happy to search for my item. Knowledgeable and helpful in finding what I wanted. Thank you!
great hard to find part good price and fast delivery!
Friendly and helpful service! Thanks.
Very sympathetic and patient attention from staff.
Very professional group who definitely know what they’re doing!!
Great service
Good selection of products and well informed staff to give good recommendations.
Staff service very helpful at all levels
Always super friendly, and great bike service! Much quicker turnaround for my (short) job than expected.
Very friendly service
I was impressed that West Point matched a competitors price.
Outstanding service from a superb staff.
I live the people that work there. They are always so helpful and never feel that you are being sold something or up sold.
I purchased my bike there several years ago and just recently had it serviced. It is excellent. Like a new bike and everything fits perfectly.
Excellent customer service and great price. Definitely would recommend.