based on 3246 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I recently purchased a road bike from the Trek Naperville location. The staff was great. Special thanks and appreciation to Sean Dawoodi! He was very patient and helpful at every step of the way from fitting to bike choice and customization. I highly recommend the Naperville Trek location. Make sure you set up an appointment with Sean to get you measured and fitted before purchasing your bike. You will not regret it!
Customer service was great! So nice and helpful,
Price to replace inner tube was too high. Didn’t see any sales.
The service was friendly informative and swift. I brought a 30 year old bike in for a make over. I knew nothing about the bike . Jim let me know it’s approximate age and condition. He also gave me an estimate and estimated date of completion. The estimate was spot on and the bike came bike at least early. It looked brand new! A great experience all around. Thanks Trek.
Jim in service is very knowledgeable and thorough
Malcolm was very easy and nice to work with. Everything went smoothly in the process.
Great service while you wait.
First, I’m sure no one will reply to me after this survey.
Brought my bike into the store for a tuneup. The employee looked at it, rang up the the estimate without discussing or explanation, which was more than a tuneup. He reluctantly went over what he said I needed, new chain, and breaks. He couldn’t demonstrate why I needed a chain. His overall attitude was take it or leave it and didn’t care one way or the other. I needed the bike for my son to take away out of state for school and didn’t want bike issues.
It was a two week turnaround. That seems like a ridiculously long time to wait. Again, no reason as to why, leave it or don’t. He didn’t offer me a receipt or proof that I dropped off my bike. I made him provide one anyway.
I received a text two weeks later at about 5:00 informing the bike was ready and if I didn’t pick it up by 7:00, I was going to be charged $2! A two hour window! Ridiculous. I picked it up before 7:00. I was informed they installed a new cassette but didn’t check with me and couldn’t explain why I needed it.
I felt unappreciated and up-charged.
If Trek really cares about my experience and wants to make it right, first do better training with the employees to interact with customers and secondly, provide a refund for the parts I was up-sold and merely leave the price of the tuneup.
Thanks,
Name removed
I like the fact that the Trek product is excellent and backed by a Satisfaction Guarantee supported by a local shop with knowledgeable employees.
Had what I needed when other spots store didn't.
Less expensive then quote. Faster then quote. What more can I say?
Big inventory of accessories. Very helpful and friendly staff.
Helpful service personnel, explain things, don’t try to sell extra services just for the money.
Nice employees that explained how to operate the bike we were buying. High quality bike that will last for years ..
Service was great
The staff were amazing. Fast and willing to help to get our bike repaired. Can’t thank the young kids enough. A credit to the brand!
Took them a month just to do the service change of my derailleur and if I didn’t call them to check and follow up the status of the job I won’t know if it was already done or not. No one notified me that the job was already done. Very disappointing.
Great attention to service. Well done.
Great service thank you
Everyone is always very helpful and knowledgeable when we bring in our bikes to be fixed.
Great knowledge and great people to work with
these guys are great. very knowledgeable and extremely thorough.
Staff is very responsive and good to work with!
Great and super quick service.
Great service and fair prices!
Everyone at Trek of Naperville is extremely knowledgeable and bends over backwards to assist with all of our needs. We are so fortunate to have them close by.
Friendly fast professional service at a reasonable cost. Many bikes and accessories from which to shop. I also received helpful advice on doing my own maintenance.
Nice clean large facility.
Great service, done quickly, very professional and courteous staff. Outstanding products: I have logged over 13,000 miles on my Trek Shift 4, and these folks keep it in great shape.
The gentleman who helped us was so friendly and helpful.
Great service. The team at Trek of Naperville is great to work with for sales and service.