What our customers think of us!

Good service. Easy to work with. Not pushy.

Super helpful staff, friendly, knowledgeable.

Was not sure exactly what I wanted, but Sean helped find the perfect high-end gravel bike for me.

Customer service was great! Turn around time on fixing my bike was was quicker than I expected. Really appreciated the effort!

Trek bikes and equipment are high quality, innovative, and a terrific value but what sets Trek of Naperville head and shoulders above the rest is Sean and his expert staff. They guide me through selection, fitting, and maintenance to assure me comfortable, worry-free performance on the bike. The team has earned my trust time and again. I recommend them without reservation. Visit them and see for yourself!

As usual, Requested work was done right and on time!

Sean and the team are very approachable, easy to talk to, and incredibly helpful. I drive past 50 bike shops to get to this one.

Good customer service. Keep it up!

I wish the young man would have offered to show me how to put the bike carrier I bought on my car. He just handed me the instructions and said it was easy. It probably was for him but it wasn’t for me!

The winter biking bib and head warmers saved my potentially frozen body today. It didn’t hurt that they were on sale! Added bonus. The staff are excellent.

Jim in your service department is top notch …communication was excellent and performed services as he stated in a professional manner… He should be considered an asset to your business

The people

Courteous sales and service people.

Outstanding Staff and Store Organization

Gears were wore out and not found after I just had it tuned up for over $300

Service staff was excellent as always, friendly, and extremely quick turnaround time.

Everything

Great selection nice people

The sales associate was very helpful and nice. I’m glad this store has bikes in stock to buy and that can be assembled and taken home same day.
I’ve bought several Trek bikes over the years.

I bought a 2023 model and there was a 2022 in stock for around $100 less.

I’m sure I’ll buy my next Trek at this store.

Very friendly, helpful and courteous.

I felt total confidence in the service staff fixing the problem with my bike. They know how to fix things right. That, along with having a great bike, is what will keep me with Trek.

Friendly staff and fast service for our bikes.

Service was fast and easy!

Our twenty year old Trek Navigator 300 bikes were serviced recently by the Naperville Trek store and they passed my expectations on how well they tuned them up and made them feel brand new again. Thank you! Job well done.

very personable staff

great people, great service.

Service manager Albin Hub is extremely skillful. I have recommended many people to your store. Keep up the good work.

The people who helped me were very efficient and up front about what needed to be done to fix the bike. They listed all the charges and what they were for. I came in on Thurs. and was told the bike would be ready the next week. On Fri., I received a text saying the bike was done and ready to be picked up. That was super quick. I was seeing the person getting the bike that nite and was able to give it to her at that time. Two days and the bike was ready to go. That was really great service. Thanks so much!

I stopped in to buy an inexpensive part. The staff was extremely patient. Which I completely appreciated. Because I am not a very experience cyclist.

Sean was great to work with. He helped me out with some general advice before I even had a bike for him to fit me on. Then when I was ready to do a fitting, he was super helpful. Chill, friendly, highly knowledgeable. It was a great experience and I’ll definitely be back.

Quick friendly service