based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wet friendly and knowledgeable
Very fast service! I took my bike in and got it back and ready to ride in 10 minutes!
Great product and services. Took 2.5 years to get our bikes… and they were different than the original order…
I brought in my bike needing parts. The service department helped me find the parts and put it together for me.
Service kept pushing back and refused to be accommodative. Would never bring my bike here again and would not refer this place to a friend. Not a very pleasant service team
The whole crew was super friendly and professional. Stopped in to get an older bike repaired… service department was quick and efficient in checking the parts needed were in stock and completed an estimate. They then completed the job in about 2 hours … did not expect same day service. A really great customer experience. Also shopped for e-bikes while we were in dropping off the bike … sales staff was helpful and knowledgeable. Will return when we are ready to purchase. Store is super clean, well organized, and a great inventory. Most importantly no bike snobbery like some shops … seem to just want everyone to be able to enjoy cycling. Nice overall good experience.
It was fast and inexpensive
Great service
Quick & easy
Erik and Sean were great helps. After a less then desirable experience at the downers grove location the Naperville location was amazing and helpful. Gave me fair price for my bike and made the trade in process perfect. Highly reccommend the Naperville location.
The guys in the repair part of the shop were great. Very helpful. When we went to go buy a helmet for my 3.5 year old we had to wait for one sales guy to stop listening to another customer that another employee already had taken care of. He could have been taking care of us instead. After we decided on what helmet my son wanted we said we will take this one he said you can go ahead and take the display model. I personally do not want the display model as people have been touching it. They should not even offer to take the display model just because he wanted to be lazy and not go back in back to get the other one. I think the sales guy needs to be trained better he didn’t seem to be very good at sales. Over all a great place to go for service.
Excellent employees. Very helpful.
We fell in love with a little orange townie go! With matching bell and basket. We came for my husband to test out a new 2022 trek bike and the salesmen asked if I'd like to ride something too, I explained I am disabled and unable to pedal with one of my feet. He was apologetic for my ailment and said we have electric assistance bikes. I asked how that works and he explained whatever pressure I applied with my good foot the bike would match for the bad foot. It was programmable. I was hesitant but really wanted to try it. So he grabbed one and programmed it for me and off we went. He was right I never had to put pressure on my bad foot, the bike did it all for me. I was riding a bike! I haven't ridden a bike for 4 years since the accident that caused my issues. I had tears in my eyes it was so fun. We had absolutely no intention of buying anything that day, we came for a test ride for something completely different but because that salesmen offered to let me ride something too, and then was compassionate enough to listen to my needs. He sold an assistance electric bike that I didn't even know I wanted. I can't ride it far, my body is still disabled even if it is assisting me,but the excitement I have for the little bit I can ride is worth it all. I named her Maditla May. She's pale orange, goes up to 20 mph and up to 40 miles on a single charge, she can even help me walk her if I need. There is no bad back or bad foot pushing needed. The bike handles it all. Better than a wheelchair and cutier looking too. Haha. I highly recommend the staff at downers Grove trek . They never pressured us into a sale, they were patient in teaching us how the bike worked and they were even more helpful finding the accessories I wanted. Great
Team.
We showed up right at closing to pick up my bike and the staff was so gracious and helpful even though they probably wanted to go home.
Good quality and excellent, efficient customer service.
Absolutely the best service at any bike store anywhere! Techs are so helpful and knowledgeable!!!
Personalized prompt and courteous service
Great service, quick turnaround, store is well stocked with parts and accessories
High quality product. nice knowledgeable friendly salespeople with ability to fix bikes
The staff is very friendly and knowledgeable
Professional, knowledgeable staff. Clean store with lots of inventory.
Very good customer service and fast service.
I had an issue with a brand new one inner tube. It was replaced yesterday and the new one went flat today. I wasn’t actually upset, but I did want to make sure that the training for the repair folks was good. I’m convinced the tech knew what he was doing yesterday and the issue was a defect in the new inner tube.
Anyway, I was taken care of nicely today. I don’t know of an easy way for you to detect this type of issue sooner. I suspect it could cause some customers to get very frustrated. Good luck.
Don’t overpromise on new bike sales assembly time. I was quoted 1-2 weeks. It was over two weeks.
Great response time.
Staff are very helpful and knowledgeable
My order was last minute but the Naperville team was kind enough to prioritize and put the bike together on the same day. My in store experience was great too.
Assemble bikes quicker
Quick and thorough.
Quality product