based on 2727 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Free Yearly Maintenance is great. The salespeople are professional and very knowledgeable.
Great selections and quality product.Shawn the sales technician was very knowledgeable, patience and extremely helpful.
Friendly and helpful staff
The staff are very helpful, and know the products. And the service department is excellent.
Repaired my son’s bike in a timely manner and fair price. Thanks again!
Excellent service! Always a positive experience.
Incredible service and advice. A true local bike shop vibe. I’m an avid rider and they have helped me numerous times so I don’t miss a ride. Would recommend the shop to everyone in Naperville to stop in for great bikes and great service!
Great customer service every time I purchase something from them.
Malcom was very friendly and knowledgeable in selecting the right bicycles for my family. We ended up purchasing 6 bikes. We will be continuing customers for sure. Thank you!
Excellent service. Prices are reasonable. On time delivery. Knowledgeable staff.Use Trek every year for spring tune-up.
Great Help
Sales Agent was very helpful in finding what we were looking for.
Very prompt and reliable!
Service and hours were great, prices are high
Very helpful and knowledgeable
Prompt, friendly service
The staff is always helpful and very knowledgeable about cycling products.
Fixed the brakes on my walker when they didn’t know if they could
Sean and his team of associates really take the time to get to know their customer. Trek of Naperville is my "Local Bike Shop."
Friendly and helpful staff!
Technicians were very helpful with my Trainer! Will be back for what ever I need!
Excellent staff that is very knowledgeable. They offer advice and are willing to help with anything you ask.
Albin and the rest of the service staff go above a beyond to provide excellent customer support. Their communication and professionalism is top notch. My bikes performance is better than I could have hoped. I will definitely recommend the shop to anyone I talk to about bikes. Thank you.
They repaired the bike correctly and the new components work great. The tech explained what needed to be done for the repair and provided an estimate of the cost.
Bikes and timely service
Quality and reliability.
Very efficient service team.
1. Great Selection.
2. Friendly, Knowledgeable Staff
3. Great Repair Shop
Bike service was provided as promised. Staff is easy to talk with - discussed bike care and also questions about new accessories considering for purchase.
Courteous sales people who know their product