based on 2687 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable and fast
Fast, professional and friendly service.
Great service by the bike service team.
He knew the product
Great team with excellent service and extensive product knowledge.
Great selection
Professional customer service and trek products and the products in store are quality.
Quick, friendly service.
Clean, large store with good selection and friendly employees!
Have some kind of orientation available to the new rider. Accept American Express!
Personnel are knowledgeable. They are personable and helpful.
Very helpful for fitting a helmet.
Super helpful and knowledgeable. We will be back!
Friendly and helpful service staff. Affordable service. Close to my home.
The young men at your service area are great. Would highly recommend your store.
Thanks guys for being patient and answering my questions
Service: Malcom was very knowledgeable, answered my questions and offered advise. Product: Trek reputation of quality, and warranty.
Friendly. Good customer service. Cost reasonable.
Always get excellent service from Albin.
Fantastically speedy, inexpensive, and quality tune-up and repairs on the whole family's bikes after getting a little dinged up from a cross country move.
Eric was super helpful and knowledgeable. He made choosing the right bike easy.
Very fast replacement of tires and chai
The customer service we received was outstanding. We needed to replace grips on my husbands wheel chair and they not only suggested great set of grips but installed at no cost. Was such a pleasure working with your team.
Friendly staff. Very helpful. Exciting place to shop.
Your employees are wonderful and very knowledgeable. They went out of their way to make sure the Speedometer on my bike was set up and I had everything I needed. Thank you!!
Friendly, polite, professional
Ordered bike & it was available quickly.
I went in to get a new tire for my bike. To my amazement, the person who helped me said, "No problem" and put a new tire on while I waited. In a world of extremely unpleasant bike shops, like The Bike Hub in Glen Ellyn, this shop actually wanted to help me! I am very impressed and will be back for purchases, tune ups, equipment, etc. Keep up the great work!
We were told it would be 2 weeks to get our bike. The fact that it took 4 weeks is 100% OK with all the supply chain issues everywhere but it would be nice to have an update from Trek proactively about the delay and not keep a customer hanging.
The repair team did a great job! Brought in a vintage Peugeot belonging to my girlfriend that needed repair. They quickly sourced the appropriate parts and the bike looks and functions like new.
The bald man who helped me was extremely rude. If you would like to talk about in further detail please feel free to call mePhone number removed098