based on 3203 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service team was so helpful! Also, my bike was finished a week earlier than expected.
Prompt professional service always. Staff is energetic and friendly.
Excellent work
Friendly service
Very customer friendly and professional crew .
Great team and VERY helpful!! Will be going out of my way to come back.
Knowledgeable and helpful associate. Quick and efficient.
Friendly, professional, knowledgeable personnel.
The store is very clean, with a wide variety of bikes available. The gentleman who assisted me was very knowledgeable and professional.
Great experience, indeed!!
Mechanics are great.
Great service handles all my biking needs very knowledgeable with answering questions! Nothing but great things
Jim and the rest of the mechanics are fantastic!
Great service! We brought in a family bike for a tune-up, and they exceeded my expectations. Although they were busy, they finished our bike the same day!
We have staff is friendly and helpful to find what I need. Your service department was very helpful as well.
The Service Department does a fantastic job of keeping my Trek Madone well maintained. Everyone at the Naperville Store is extremely responsive. I've had multiple situations where I needed a quick repair and this group was able to respond! I really appreciate the service and advice I receive from Trek Naperville.
Sean and team did a great job with a simple repair and battery replacement.
Sean was great! He listened to my needs and set me up with the right model (and color). I was impressed with the service department and how my bike was set up and made road ready. Looking forward to a great fall with my new Trek!
The guy who helped me check out and put the new water bottle cage on my bike was extremely friendly and helpful
So fast and efficient every time I am there!
We have never had a bad experience when dealing with Trek of Naperville. Recently, I brought a bike in for a checkup prior to a long trip planned in Michigan. The service desk checked the bike and returned it @ N/C. Very kind and unexpected. Good people to work with.
JP
The guys were friendly & service timely
Great location, staff, and a reputable and reliable brand.
Very friendly and helpful services
Work was done quickly and the bike is in great shape.
Your products stand the test of time! Smooth riding I wouldn’t trade for the world! Staff is always willing to help and very friendly! If you need a bike Trek is the only way to go!
Great service, and shout out to Adam and Sean for taking great care of me!!
great, fast service!
Took my bicycle in for a tune up. Staff was knowledgeable and friendly. Prices reasonable. No upsell of any kind. I’ll be back again!
It's my go to bike store! They always have what I need for my bike and when I bring my bike in for service or regular maintenance they do a prompt excellent job for me to keep it rolling! I absolutely love this place!! Thanks for all you do! Gary Carlson
Extremely pleasant and helpful