based on 3241 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly people
Very honest and skillful. Did not try to upsell
You've got the products I need. You ride the bike I ride in the way I ride it and have good sound advice.
Good communication and customer service.
Bought bike at Downers store with indication service could easily be arranged at Naperville store. However, every time I go to Naperville store I’m told the “systems” between stores are not linked and they have no info on my bike purchase. 1) systems should interface based on current technology 2) staff should understand this is a problem and communicate honestly prior to sale.
Easygoing, friendly service staff. I took a bike there for a tune up, and it came back clean and in excellent condition. Reasonable prices and fast service!
Sean and Adam and the entire team are knowledgeable, personable and patient to ensure you find the bike, parts and fit.
We got friendly, professional advice and service from Adam. He knew the product and was helpful in ordering the color and model that we needed. When it arrived, we got the call promptly. This will be the fourth Trek bicycle I’ve owned; they’ve all been of high build quality and dependable. I’m sure this new ebike will be great.
Customer service
Excellent knowledgeable bike mechanics
Friendliness and willing to answer any questions or address my concerns.
Excellent service and done in a very timely manner. Highly recommended!
GREAT SERVICE, very nice people.
I thought the customer service was great. Thanks.
Very knowledgeable staff that really took their time to assist in finding the right bike.
they sent me home with it having a tire leak.
It’s a 4000$ bike, I had to go back the next day to have it fixed.
Excellent service at the bike shop, and very knowledgeable staff. They like what they do, and it shows.
The Trek employees are awesome to deal with! I’ve always gotten excellent support & advice from sales & service. I consider Trek DG & Naperville my LBS and always recommend them to others for their bike needs
Great service and knowledgeable staff.
Trek makes great bikes and their service department is excellent. Very polite and always very quick to do a needed adjustment or repair
Great team of employees here at Trek Downers Grove. Always willing to help and go the extra mile. Would recommend anyone to check this place out for purchase of a new bike or needing service performed on your bike.
The team helped me pick the right bike and rack
Helped me install the rack . Very helpful and friendly
Came in for a new saddle and Blake G. gave me great attention and showed me all the available choices along with his professional opinion of each. It's refreshing to come across a good knowledgeable representative of the company/store. Great service, Blake is a keeper.
Great service! Great employees! Always happy with their products and service!
Fast efficient service
The service staff is very helpful as I need to return some cycling shoes for poor fit and special order a different manufacturer and size.
Chris was extremely helpful with my pedals!! Above and beyond customer service. Can’t thank you enough!
Friend staff
TREK Downers Grove makes everything about a bicycle easy. The initial purchase was informative (I was confident I purchased the right bike for me; thanks to my sales person). I needed a repair for my son's bike and dropped it off Christmas Eve and it was ready for pickup on the day after Christmas! The repair cost was well below what I was prepared to pay and the technician that worked on the bike explained what happened and what he did to repair the bicycle. I will not purchase a bike from anywhere else.
Staff