based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything was good. Thanks
EVERYTHING
The staff are Fabulous! Very approachable and helpful.
Exelent service!
Very good service. Thank you
Staff is super friendly, and events make shopping more fun!
Quick service
These guys are the real deal, they ride, race and are just passionate about being part of the N’ville cycling community. Sean lives and breathes customer service. They love helping people, regardless of whether you need to be fit for a Tri-bike, looking to get into gravel riding or just want to get back to cycling after a long absence. Give them a try and let them impress you and take care of your every need.
Recently, had my bike repaired and fitted with new tires and an adjustment. Thought I may get a few more rides in before winter sets-in, but doesn't look good. At least I beat the bike repair rush in the springtime. Trek of Naperville was quick and efficient.
Bike is always fixed up great. Fast repair.
Personal quality sales and service
Great service
Good fast services, and great products
Every employee was professional, patient and knowledgeable in all areas!
Good place. They know bikes and products
Great service and staff was very friendly
Very friendly and informative.
Friendly staff, very attentive and quick turnaround on orders/bike assembly. Low pressure sales and knowledgeable of products.
Service and knowledge is second to none
Knowledgeable, courteous and quick.
Friendly, knowledgeable and punctual staff.
Prompt and reliable service
Great, fast and very helpful
Very knowledgeable and helpful. Will definitely be back.
They listen and understand. Not many places have that!!
I have purchased my 6th bike from this particular store. IF I include the number of people that I referred here it will probably be more that fifteen. I am still going to this store not because the Trek and Bontrager products are reasonable, opposite! They are pretty expensive compared to other brands in the market.
This store is reliable, trustworthy where I can always get honest opinion which means people working over there know what they are doing.
This past Friday evening in preparation to meet friends the following morning at a state park campground I was loading my Schwinn bicycle on to my bicycle carrying rack when I noticed the rear tire was flat and not holding air.
I contacted the Trek dealership and was told they could repair my tire and to bring it in immediately.
Upon arriving at the store everyone was very friendly and knowledgeable. Within 15 minutes my tire was fixed.
Thankyou
Great knowledge of bikes and parts.
Good In store products. Just bought a new pair of crank brother pedals. Great team members to work with and ask for help with problems and products.
Everybody there is very knowledgeable and friendly.