based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jared was amazing! He helped me navigate the process of shopping for a new bike that met my casual riding needs. Thank you for your patience!
Fast, freindly service.
Jared was extremely helpful in showing me various products and bikes.
Efficiency in getting my bike fixed!
Friendly and helpful service
everyone is amazingly friendly, courteous and knowledgeable. they treat you like family.. Same day service many times within the hour! Trek for life!
The quality of work that the track technicians do is wonderful! As well as the friendly customer service.
No wait to repair a flat tire. Reasonable prices.
You have a fine shop to fix all things related to bikes. All is done at a top level. We have not been disappointed with those who work "behind the scenes ".
The sales team (Sean and Alban) were very knowledgeable
Great listeners, answering all my questions. Very informative and helpful with making purchasing decisions.
Thanks
Very friendly and knowledgeable staff!
Albin replaced tires and inner tubes immediately when I walked in. Wow! Ten minutes later I was walking out. Cost for labor was high but service was great. Thanks Albin.
Basil helped me find the right bike for my needs- love my new bike and loved the service! Thank you!
Sales and service teams are wonderful to deal with.
Professional and well done
Polite and rapid service
Everyone is very knowledgeable and friendly- a great combo
Knowledgeable and friendly staff. Great service.
Friendly land attentive staff.
I came into the store right before it was closing. Your sales associate was extremely accommodating and helpful even though I was keeping him after hours. I really appreciated the kind service I received! Thank you.
Great service and staff
I visited Trek of Downers Grove to just look at the possibility of buying a new bike in the future. I received such a good experience with sales associate Blake that I ended up ordering a Trek FX3 the same day. When I went in to pick up the bike I interacted with both Blake and Sydney. They again were amazing and helped to also fit me with a new helmet. Great job to Blake and Sydney! Thank you!
The staff is friendly and knowledgeable. I went in because my bike had been identified as part of a recall. I was waited on immediately. The man who helped me knew exactly what to do. He also identified a very small nuisance I was experiencing with a bike light and immediately provided me with a solution. I was in and out of the shop in under 15 minutes. He also aksed how I like my bike and I told him I love it!
Good service
quicker service
Brought a beach bike in for routine maintenance and to fix a rattling fender. A bolt was added and the chain was oiled. However, nobody took the bike for a spin after the rear wheel was installed. The wheel rubbed against the fender and kickstand. I was able to manipulate the fender myself but I had to take.the kickstand off altogether. I'll just get another kickstand. Very average experience.
I liked the selection bikes and the price point. You have something for everyone!
The gentleman knew exactly what I needed and was there when I got there very happy with my new tires thank you!!
Fast friendly service!