based on 2815 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I made my purchase online from Winnetka Il (60093) but wanted my nephew to pick it up.
You required him to show a photo of my credit card even though the bike was paid for,
I told you who would be showing up to pick it up and he is in your data base of customers.
A little too much effort on my part.
Service was very good and helpful. Pricing was competitive. Bike was ready for pick up a week earlier than expected.
All the employees are extremely knowledgeable, helpful, enthusiastic, and friendly
Very friendly staff and great selection!
Blake was very helpful
Store employees took time to help us with our purchase. He was friendly, knowledgeable and courteous! Always a TREK customer.
Very helpful
I have taken my road bike to trek Downers Grove for service several times. Each time the techs were very helpful, polite, and knowledgeable. It’s a pleasure working with them.
High quality products , knowledgeable service people
The sales staff was very helpful
The service is amazing
Quality products with great service
Nice bikes and customer service!
Great shop and a great group of guys
The staff is excellent. They are knowledgeable and courteous.
We are fortunate to have a quality bike shop in our neighbor hood.
enjoy the friendly staff and always willing to answer questions and provide solutions.
My bike is amazing. I bought it when I retired. I have 5200 miles on it. You have been honoring the gold level checkup service ever since.
Andy
Friendly, knowledgeable staff and quick turnaround of serviced bicycles.
Great customer service and very knowledgable staff
I went into the store having no clue what I was looking for that my grandson wanted for Christmas. The two young men brought up what he was looking for, told me the options and that would need to be ordered.
I was able to pick up my order in less than a week. Did not even have to identify myself when I went back in.
Very impressive.
Adam at the front was super helpful and the service department did a great job!
Great fast service on a flat tire. Thank you.
The staff was excellent and the guy we worked with was extremely helpful and helped to suggest the perfect bike and accessories!
Trek is a well made and long lasting product. The staff was very friendly, professional and knowledgeable about which product was best for my teen grandson. We appreciated their help and today our grandson is thrilled with his new bike. Thank you for taking your time with us and making this easy for us to navigate.
Quality, from a small light to the top of the line bike, it’s all top of the line! Trek backs up there products with a solid warrantee that is unbeatable. The dealer mechanics are knowledgeable, friendly and eager to help.
Friendly and helpful staff
You have a good and comprehensive inventory, and staff is very professional and kind.
Very friendly service
Trek in Naperville is awesome! They are polite, competent, and get the job done. Jim was super-helpful giving me some great guidance on the questions I had. Moreover, my bike had some issues with gears that were hesitating before they moved to the next gear. Jim fixed all of that. There is nothing better than when you can trust your bike repairs to the right people to get it done right.
Great value and excellent customer service. The staff was professional, knowledgeable and friendly. In addition, they took their time and explained everything very patiently which you don't find too often these days.