based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I brought the bike in bc of rattling noise when peddling Picked up yesterday. Still loud rattling. Called and asked Jim what they we done for $165. He didn’t know and asked me to bring bike back. I will find another solution. Please credit my account. I can send video of noise if neeeed. Thank you.
Local
It was great. The individual who worked with me was able to answer all my questions and even was able to help me load my new bike into my car. Great experience!
The workers were very helpful and friendly
Awesome customer focus store.
Fast and excellent
Great bakes and staff is very helpful, knowledgeable and nice.
Always get great service from the young guys in your service Department. They are very helpful and answers all my questions to help me keep my bike in supreme condition.
Get place very professional put a big smile 😀 on my10yr old. Great 👍 job guys.
Great service and extremely fair with pricing. Always friendly and ready to help.
Pretty good variety of accessories compared to most bike shops (i.e. shoes, pedals, etc)
Good service too!
Quick friendly service.
Great Services, based on a tire problem that your team figured-out and solved for me.
High quality service and repairs. Love how they give each customer full attention. So helpful when sizing a bike for my granddaughter as well!
Josh was very helpful
Frank went out of his way to accomodate my issue with my bike!
Speedy service at a fair price.
Jared F. was friendly and helpful!
very friendly and knowledgeable staff
Service people were very helpful.
Prompt service! Polite and helpful! Provided great maintenance advice and suggestions. Well done!
The man who took the order for the bike we bought was good.
But when we picked up the $600 bike for my 11 year old, no one offered or suggested she get on it, so they could adjust the size etc.
A bike is a big deal for an 11 year old…and for that kind of purchase I expected trek would have a better system for making the pick up of a new bike more organized and perhaps even special.
It’s a missed opportunity, which could have been matched (by us) with sharing photos and the details of our experience to our networks.
Instead, we got the bike home and then had to figure out how to adjust the bike to the rider on our own…followed by a second trip back to the store…that resulted in finding out our adjustments were wrong.
Clunky and not a marquee experience for someone who could be a lifelong customer with kids of her own one day.
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Service area was excellent.
The service people were very helpful and informative so we could make the best decisions going forward.
Great customer service
Max was very nice and had patience with us. He was very informative and gave us a better understanding why we were spending $200.00 on a bike that hadn’t been rode for about 10 years!
Service was great!
Love my Trek Domane and the quick service provided by Downers Grove Trek.
The gentleman who helped was very helpful.
Increase clothing selection