based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service department was friendly, and much faster then the quoted time. The bike works great!
Bought 4 bikes over the past several years, service and attention to detail is outstanding like always.
Outstanding staff. They are very knowledgeable about the product. Just good people.
The members of the Naperville team were friendly and answered all my questions.
fast service .. friendly service folks
Always receive excellent service when I take my bike in for repair. Also appreciate the quick turn around time to ensure I don't have long periods of downtime. I feel like the team at Trek Naperville has a vested interest in keeping my bicycle in top working condition allowing me to enjoy many miles on the roads.
Great service
Top-notch service! Very helpful and knowledgeable staff! Nice selection of bicycles and accessories.
Friendly and professional service staff. just having an easing going conversation.
Excellent Service!!!
Store is clean, staff friendly
Whenever I drop by to have something fixed on my bike or my kids bikes, the staff is always friendly and willing to help. I’ve never had an issue with anything at Trek
Staff was extremely helpful and courteous, they went above and beyond what they needed to do or what was expected with a couple of accessory installs.
I've always had a pleasant experience at the Trek store. The employees are extremely knowledgeable and friendly, especially Sean and Erik. I'll definitely recommend Trek Naperville to all of my friends and family. If you're looking for a bike, they'll take great care of you.
The staff was extremely helpful in guiding me into my first Trek purchase! Taha did an amazing job and displayed great knowledge of the products I was interested in. All in all a great experience!
I'm not so upset about the price $125 that the cheapest not the most expensive the owners ' onsite & really good.
My issue is the bike usually comes back a little bit, dirty, tires not inflated properly, and one of the caps that was on the shock absorber on the top was missing,
It's just the personal touch and details like that, i find annoying when they aren't completed.
Otherwise, they do a pretty good job little pricey side, but overall, 6.5 - 7.0 normally
Very happy with salesperson, Albin!
He helped me pick the right bike for me!
He knows the products very well & was quite patient with sharing his knowledge.
I haven’t even rode a bike for decades & I'm very happy with my choices & I know I’ll enjoy my new purchase very much!
Thank you to all of the employee’s at the Naperville location, especially Albin!
Service was fast, staff were friendly
The Trek line is outstanding. I bought a duel, pro and the brakes, shifting and everything including the light weight of the bike is the very best. The selection of the bikes at the Downers Grove store is very good. I got to test a bike too. Not every store does that. My salesman couldn’t have been better. Thank you again.
Friendly great customer support
Parts and good service at a fair price. What else could you ask for?
Very friendly staff, highly competent and always available to help. I also like the fact that they are not commercial, won’t sell things you don’t need, not pushy at all. Great experience to visit the store.
More attentiveness to people who walk in. I was there almost 5 minutes before someone even greeted me. I get that you ar busy with customers, but a nice “Hello, I will be with you shortly, sorry for the wait” would have been nice.
Knowledgeable and kind staff willing to help beginners although capable of assisting experienced riders.
Trek has great customer service. My bike repairs were affordable and prompt. Thanks, Trek!
Both the service team and the customer service-sale person that helped us were great, you have a great team on site, very helpful. Thank you!
Great service from the service department. Trek stands behind their products and has great technicians to do the work.
Good, helpful, and knowledgeable sales folks. Good products. Wish you would buy back old, used bikes to sell to your patrons.
sales, service, price, Greg.and his team.
Great combination
The friendly and knowledgeable Trek employees