based on 3246 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Basil is very knowledgeable and doesn’t give you the high pressure sales tactics. He is friendly, professional, and easy to work with.
I also like Trek’s rides, like the Beer Ride.
Great products and excellent customer service!
Knowledgeable staff, work completed on time, clean store. I’ll be back.
Excellent products. Helpful staff
Great service work!
Love the trade in. I always trade in my kids bikes for a great value towards a new Trek as they grow.
Prompt service to repair bike, which I use on my daily commute!
nice bunch to work with!
Staff is super helpful in selecting the right bike.
Trek bike service is always professional, knowledgeable and communicates well with their customers. My recent encounter was spot on. Great service and super customer friendly. Much appreciated.
Friendliness of the staff and good product. A bit pricey though.
The guys in the Naperville shop are very helpful and knowledgeable!
Service was what I hoped it would be. I drive past 4 other bike stores to go here.
Excellent service, professional and honest staff. I highly recommend Trek to everyone! Downers Grove is lucky to have this store its a great addition to our community
Great customer service.
Friendly staff, job well done, expected price.
Great knowledgeable team here at this store. The new bike is great.
Very friendly and helpful
Product quality and service quality
Great quality bikes and knowledgeable staff!
Great Customer Service
I highly recommend this store for sales & service
high quality repair.
Have confidence in repair techs
explained what he did to repair the brake
Did not correctly identify the issue at first but did fix it. Also the charges for a new tube and some random $10 charge were on my bill. Good staff and great sales folks, but surprised at my visit the other day. Usually a 10/10 experience with quick turn around.
Service is personal, timely and accurate.
I recently came in to purchase a carry bag for my Trek FX5. I initially couldn't find what I needed so I asked one of the associates to assist me. The associate was extremely helpful in assisting me to find what I needed. To make sure the product would fit on my Trek FX 5, I asked if they had a Fx5 available for me to try the carry bag on. They did so which enabled me to make a decision on the carry bag. I ended up purchasing the carry bag due to the helpfulness of the associates. I will return to this store for future needs. Job Well done.
The service was great and fast
Sean is fantastic to work with and very knowledgeable. Customer service and responsiveness is great!
Best staff and product availability.
I love my trek bike and you all take good care of it.
You guys have always done a great job with repairs (and I’ve needed a lot of them) but this last time was exemplary. After getting hit by a car destroying the entire rear end of my bike you got it rolling like it was brand new. Awesome job thanks!