based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I found that I can walk in with any minor issue and receive resolution quickly with friendly service. Always a class act experience.
Service dept was very helpful and the work was done quickly
The option to hold a bike I found online was great. My daughter had a specific bike she wanted and you had one in stock. I put it on hold and when we showed up, it was being set up for us. Super easy process
As busy as it was a few days ago, your customer service is just outstanding. Your team is outstanding!!
I've always gotten good service from the Downers Grove Trek.
Good service and nice people
Sean was able to get the bike I wanted for Mother’s Day in 3 days. Wonderful service by Lori as well. She got the hang of it all today and loves it. Thanks Trek of Naperville.
The staff asked a bunch of questions to help me find the right bike for my wife as a gift. He was very knowledgeable and made the purchase experience easy.
lower prices.
more accessories
You don't try to oversell me. Salespeople are friendly.
This is the best bike shop I know.
The service is awesome
I brought my bike in for a tuneup. It was indicated to me that you guys are full and to come back in a week, but the gentleman working on the bikes stopped to take time and fixed my brakes, so I’d still be able to ride my bike
Purchase my bike rack and received assistance to hook it. Up to my car and follow instructions. Service is wonderful
Friendly courteous service provided.
Great people, knowledgeable, & the store has a great vibe.
Everyone was really helpful with any questions I had about the bikes!
Everyone very nice and helpful.
Quality
Friendly kind and efficient!!
The reps weren’t pushy but helpful, they let me make my own decision.
THe staff at the Naperville store were helpful when I was selecting my new bike.
Through the years the staff in downers grove have always been helpful, professional and knowledgeable. Phoning first usually gives an accurate account what to expect when I need to make a visit. Most of what I have dealt with is the Service department when visiting. Always leave with a sense of problem resolved and good results. Thank you
Appreciated the insights and information that Albin provided to review options for a new wheelset for my Madone.
They always take good care of me and my very old Schwinn Crisscross. :-)
Very helpful and knowledgeable staff, quick and correct service at a reasonable price.
High quality bikes in stock, knowledgeable snd helpful sales people, and dependable after-purchase service department.
How nice the bike feels
Great over the top service
Knowledgeable and helpful
I’ve used Trek in Naperville for my bike needs for the past few years and the staff there are truly amazing. In particular, Albin, is not only knowledgeable and professional, he goes above and beyond. I wanted to modify my older gravel bike and change the handlebars and he walked me through the entire process and showed me how it would look before I committed to changing them. This was particularly helpful because I was very nervous about changing them. He’s a true gem!
A great staff that explains things thoroughly and always has the customer's best interest in mind. The prices are very fair, as well.