based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always courteous, super professional, and do great, prompt service whenever my bikes are in need after my many miles of my riding.
The service guys were excellent. Went above and beyond to help resolve an issue.
The time Greg took with us and his knowledge of the products sold us.
My repair was handled promptly.
Good services
The service is excellent but expensive.
Cleanliness of shop quality of products
My trek bike needed a minor repair on the brakes, and they did efficiently at every fair price. I was very pleased with the service provided.
Fantastic Customer service and always willing to help with any questions I ask.
Repair services was very good and fast. He fixed my flat quickly. Thank You
Great service from initial phone call to bike prep and sale. Fast and responsive. Thank you
Well built bicycles. Good amount of demos available. Helpful staff
The staff excels in customer service and seem genuinely interested in being helpful
Freindly service personnel with helpful suggestions and explanations abou bike problems.
10/10 - super fast turn around, friendly staff, no complaints.
The employee was VERY helpful in explaining the difference in the bikes. I had no idea what bike was what, as they all looked similar. After talking with him for 15 mins, I made my purchase. Will gladly do business again
Excellent service and superb repair!!!!
The staff is amazing. They are extremely knowledgeable and friendly. They always take time to answer my questions and never try to rush you.
Trek is great quality. Everyone at the store was great to deal with
Highly recommend
Exceptional service from Greg! He was skilled in performing the needed bike repairs and he was conservative in his advice about purchasing additional products. He counseled me to only purchase what was truly needed. His skill and advice inspired trust and confidence about doing business at Trek in Downers Grove.
Always helpful!
Trek of Naperville is the BEST! I purchased two Trek bikes in the last 3 years for my wife and I. The bikes are excellent and we have never had a problem. I was in there store on Friday and purchased a new Bontrager speedometer/ odometer for my wife. James P. put it on in just a few minutes and when I was home I finished it off as I needed to submit precise measurements that the manual requested. It only took 5 - 10 minutes and we were off on another enjoyable bike ride.
Sean (store manager), Albin (production manager), and James P. (production worker) are EXCELLENT personnel!
Thank you!!
Keith O.
Personalized fitting for my new bike
I bought new tubeless wheels at the store, and the store installed them. However, sealant was doubled in the front tire (splashing all over my air pump and around), and no sealant was added to the rear tire. It is sad when your mechanic has about the same knowledge as a middle-aged woman. He did not forget to twist the right side of his mustache while he was twisting the left side when he woke up this morning... I do not mind when you are training a young generation. Yet you should have an experienced mechanic to check their work.
Service was great, very knowledgeable rep put me on a dual sport that is a huge upgrade from what I was riding and much more comfortable
Really helpful on new pedals and cleats. Appreciated the installation assistance.
Great store. Arrived at 6:40 to an incredibly helpful staff. Got great suggestions and cleaning materials for my Surly. 10/10 would visit again. 🤙🏾
Greatly appreciate the expertise in the fitting of my new shoes. Also the prompt service.
I needed replacement shifter cables for my bike, and the person who helped me find an inexpensive solution.
Nice people at Trek
Spent a lot of time explaining the bikes,finding me a bike as my bike was on back order and I needed one for the apple cider century coming up-
Conveniently located
Attractive store-