based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have always had TREK bicycles in our family. So when I had to ship my daughter’s bike which needed a tune up, I went to TREK BICYCLES in Naperville. They did such a nice job and when my daughter couldn’t quite put the shipped bike together because of a possible missing part, she contacted TREK of Naperville who put her in touch with TREK of Orlando. TREK service knows what they’re doing!
Reliable and friendly
Great service even when I show up right before closing time! Very knowledgeable and friendly staff. Highly recommend.
Friendly, knowledgeable, and informative staff provided a relaxed and no-pressure environment. They were very helpful helping me choose a model to suit my needs and achieve my goals.
Installed new inner tube and new tire while I waited at a reasonable price. Thank you.
The staff are about the best I've ever worked with after 40+ years of biking.
quality!
The staff is very friendly and very accommodating. Prices are very reasonable.
I brought my wife’s 35-yr old mountain bike in for a tuneup with tire changes, break and gear cable adjustments, and whatever else the Service Attendant would recommend. He was courteous and professional and seemed to be very interested in working on the bike. He showed me the new tires he liked and after looking over the bike and components, he gave me an estimate (which was very modest), and told me the bike would be ready in a week to 10 days. Picked it up per schedule; no change to estimate; bike looks wonderful and drives great. Dropped off my bike for a tuneup too!
Malcom was a big help when selecting my bike.
Very professional and have the products I needed!
Great customer support
I went for a bike fit before purchasing a new bike. The process and attention from Sean was more than I expected.
There was never a rush to complete and he made sure everything right down to the appropriate seat was identified so we could then discuss the right bike based on my body composition and riding style.
Highly recommend Trek Naperville for anyone looking for service, bike fitment or a new bike.
Everything and Joe is the Service Department! I know that guy from Downers Grove and he was legit there and it’s no different at Naperville.
You were fast and very helpein choosing a bike rack for our vehicle.
Service department is outstanding!!!
The store is clean, well organized and has a nice selection.
The Trek team is knowledgeable and listens to what I am looking for and then explains the options for me to make the best decision.
From a service perspective, they give a turn around estimate and usually meet or beat that time. I trust their work and have never had a follow-up issue.
Finally, the team is service oriented and gives explanations without getting too "technical" unless you want to hear all the details (like my friend Ray).
Thank you Trek!
Prompt and accurate diagnosis of the problem.
The team working at the store were terrific, they helped me pick the right bike that was looking for as well as made sure the size was good as well. They were super helpful, very nice staff, would definitely recommend this store to friends and family!
Friendless and product knowledge!
If your techs state “a couple of days” then inform the customer of it goes beyond six business days. But overall I’m very satisfied with the work they did with my Specialized Cross Trail bike.
very professional service
Great servicie, very nice staff and super supportive!
Congratulations!
I wanted to recognize the technician who helped me change out the tires on my bike to be more suitable from gravel paths. It's really exciting to have the right tires on my bike and look forward to riding the Prairie Path this Spring!
Great products coupled with good service. The associate understood our needs and advised us of the best choices amongst all the different kinds of bikes available. Fully satisfied with the purchase and highly recommend this place.
fast repair, fair price
Your staff were friendly and very helpful in identifying the biking shoes that would work for my situation.
Staff was very helpful.
Always a pleasure to visit the store. Josh was greet the other day, the rest of the guys are always helpful and informative.