based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The bike I ride is an older Trek 820. In the last 10 years I've had it in twice for service at the Downers Grove shop. Once for brake cable replacements and a second time this week for rear derailer with cable replacement. Frank, who serviced the bike this second time also checked out the rest of the bike and found 2 stripped screws in the stem collar (I had put on an aftermarket stem extension myself a few years ago) and replaced those also. I truly appreciate the extra effort because he probaby saved me from an accident that would've sent me to the hospital. The mechanics at the Downers shop are outstanding. I also bring my wife's Diamondback there for service. And the cost for service is WAY lower than other shops I've quoted. Very pleased and will continue to patronize the Downers Grove Trek store.
Fast, friendly repair of my bike issues. Fantastic service!
I'm a Trek person and most of the Trek stores have a large variety of inventory in stock. If they don't have what you're looking for, they normally can order it for you. The people are always very helpful and are willing to assist you in getting the product that you're looking to purchase. I've shopped at the Downers Grove store and have always been extremely pleased with the service and hospitality they have provided to me.
Nice people
Very friendly and knowledgeable staff!
Great Service and Knowledge! Staff was very Courteous.
The level of service and knowledge of the products were very good. The extra help I needed in getting the bike delivered was fantastic! When my bike was delivered, extra help to be sure I understood everything about my new bike was given. We have always been very happy with the care & service given.
Your products are First rate, but your service is outstanding, and your prices are extremely FAIR!!!!
I highly reccomend trek in Downers Grove!!!!! Tim Gallagher
Store feels like home to me
Very nice and responsive people working there.
Great information shared by the team during my visit to the store and ended up with an excellent bike.
Knowledgeable staff and quick to find part
Quality service
Performed service to my bike as soon as I got there!
Nice people, quality products
Excellent customer service!
Great bikes love it
I like the easy nature of the process and the culture.
My suggestion would be to schedule a time for bike pickup at least for those that paid for the bike fitting. That way you can work with the same consultant and they can give you a tour of the bike.
Wonderful customer service and knowledgeable staff. Highly recommend!
Products and services are incredible.
They really take their time explaining everything.
Recently bought a bike rack and a cruiser for my wife. Was extremely happy with the entire process. Even when we picked it up, they helped secure it to the hitch and didn't let us leave until all our questions were answered
We were very satisfied with the product explanations and time spent making sure we purchased
the best bike for my wife's needs and use.
Definitely worth talking to professionals when making big decisions.
Awesome staff
Quality products with excellent customer service
Knowledgeable, professional, friendly sales staff. The same is true for the maintenance and repair team.
Quality products and service. The guy we loved was Martin , who is the manager and his helper. Awesome skilled guys.
We will be back.
Keep up the good work.
Sokheys
I thought this bike was a hybrid somewhere between a thin, wheeled bike and a mountain bike, but the wheels are not that. They are more like a wheel mountain bike. I got it on Saturday by Saturday afternoon as I was riding it I could hear the rumble of a mountain bike, which did not give me any kind of roll like a hybrid.
First name removed
Just the best bike store ever.
Quick service and friendly staff.
Good customer service
I had my TREK bike "tuned up". I was told it was a "tune up". I was not made aware of different levels related to "tune ups". I am happy my bike was adjusted. I was aware of the levels at the time I picked up my bike and paid. Then I notices the placarding above where all the service repair workers were.
I think you are missing out on an opportunity to explain your "LEVELS" of service.
I would suggest have a 3 X 5 card and explain to customers what you offer and let them select one of the levels. I thought the text and email notifications were good. Store is clean, workers are friendly and a worker helped me load my bike. Thank you! Name removed