based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality products and great customer service!
Friendly, informative and helpful staff. Quick turnaround for my repair
The guys in the repair shop are honest, kind, and knowledgeable.
Good tubes
Great service and expertise.
The service was excellent! I was in and out in minutes.
Service is great - technicians are friendly and helpful.
Repeats get finished quickly
Communication on your repairs is very good?
Great service
I don’t know, Village Cycle Center sold me my first Trek to ride the streets downtown, and I went to the Trek store for my second more advanced bike. I have a lot of good memories with Trek.
They are very nice, and skilled
Everyone at the Naperville Trek store is great to work with. They are knowledgeable about the Trek products. They are freindly, listen to the customer, and go a step beyond what you expect.
Great help, the right parts
Our family has had Trek bicycles for many years and they last.
Good selection of bikes and accessories
I'm kind of old, which shouldn't make a difference in the way I'm treated when I need goods and/or services. But many people are condescending to old people. Not at Trek. Your staff has treated me with friendliness and respect.
I had my TREK bike "tuned up". I was told it was a "tune up". I was not made aware of different levels related to "tune ups". I am happy my bike was adjusted. I was aware of the levels at the time I picked up my bike and paid. Then I notices the placarding above where all the service repair workers were.
I think you are missing out on an opportunity to explain your "LEVELS" of service.
I would suggest have a 3 X 5 card and explain to customers what you offer and let them select one of the levels. I thought the text and email notifications were good. Store is clean, workers are friendly and a worker helped me load my bike. Thank you! Name removed
The bike I ride is an older Trek 820. In the last 10 years I've had it in twice for service at the Downers Grove shop. Once for brake cable replacements and a second time this week for rear derailer with cable replacement. Frank, who serviced the bike this second time also checked out the rest of the bike and found 2 stripped screws in the stem collar (I had put on an aftermarket stem extension myself a few years ago) and replaced those also. I truly appreciate the extra effort because he probaby saved me from an accident that would've sent me to the hospital. The mechanics at the Downers shop are outstanding. I also bring my wife's Diamondback there for service. And the cost for service is WAY lower than other shops I've quoted. Very pleased and will continue to patronize the Downers Grove Trek store.
Fast, friendly repair of my bike issues. Fantastic service!
I'm a Trek person and most of the Trek stores have a large variety of inventory in stock. If they don't have what you're looking for, they normally can order it for you. The people are always very helpful and are willing to assist you in getting the product that you're looking to purchase. I've shopped at the Downers Grove store and have always been extremely pleased with the service and hospitality they have provided to me.
Nice people
Very friendly and knowledgeable staff!
Great Service and Knowledge! Staff was very Courteous.
The level of service and knowledge of the products were very good. The extra help I needed in getting the bike delivered was fantastic! When my bike was delivered, extra help to be sure I understood everything about my new bike was given. We have always been very happy with the care & service given.
Your products are First rate, but your service is outstanding, and your prices are extremely FAIR!!!!
I highly reccomend trek in Downers Grove!!!!! Tim Gallagher
Store feels like home to me
Very nice and responsive people working there.
Great information shared by the team during my visit to the store and ended up with an excellent bike.
Knowledgeable staff and quick to find part
Quality service
Great friendly service. Very knowledgeable and accommodating.