based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They’re great
Helpful, knowledgeable and friendly folks - great selection of bikes and they will help you find the right bike for you, not just the most expensive ones. Highly recommend!
Very polite and attentive, keep it up it was appreciated.
Friendly, knowledgeable help. Excellent bicycles.
Great attitude, very informative, and enjoyable to work with
Helpful and informative staff
Great prices, friendly staff, and fast service. Minus one star I didn’t receive a call when they added a service, just told me I would be charged when I showed up to pickup. I would have agreed to it, it’s more about the principal of receiving a heads up and giving the okay. Regardless I’m happy with this place and will be returning!
Nice selection and the staff is really knowledgeable
Very helpful employees, and they do great work.
Even though I did not buy my bike there, they gave me excellent service. Good suggestion on how to keep bike running and very courteous excellent bike shop.
The support team was great in fixing a issues with the bike when we brought it back in 24 hors after purchasing it.
Associate helping us was amazing! Patient and knew what they were talking about and recommending.
Great service! They helped me pick out my first bike in about 30 years!
Excellent customer service, and very knowledgeable employees. Nobody tried to up sell me things I didn't need. Quality bikes and quality service.
Your customer service in your repair service and just in general all of your employees are there to answer questions or point you in the right direction and your selection of bikes and products are extremely good
Fast quality bike service
Great service and well knowledgeable on products and questions asked.
Knowledgeable, friendly and helpful staff.
Great bike shop. Couldn’t have been more accommodating to test e-bike batteries for me when visiting in Hinsdale
great staff always feel taken care of
Reliable, fast and precise
Everything
Promptly took care of my repair. Showed me where the problem was.
The part I needed was apparently back ordered which made the whole process extremely stressful since I have an upcoming race, and I was unsure if I would have my bike back in time. Maybe carry more standard parts in store, so the turn around time could be quicker
Best customer service in area. Selection
Sales rep very helpful. Forgot his nsme but he rang up our product.
Josh was fantastic and extremely helpful.
Great attention to detail when I asked a simple question about seats. their excitement to share information and recommendations was terrific.
Plus, the podcast with Simon Sinek and John Burke was wonderful to listen to!
His story about modeling his company after Nick Saban was so similar to the philosophy of the winningest coach in the history of College Football, John Gagliardi.
Im really grateful about the service they offered. they know how to make us comfortable.
Josh was very knowledgeable and helpful. Love my new bike!