based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had a front tire that was flat - hole in the tube and the tire was compromised. Service staff quickly replaced both and got me on my way. Friendly and professional!
Quick and great service.
Trek is trouble free riding .i feel very comfortable in the fact that OEM parts are used. Everyone was super friendly.
Very knowledgeable staff and excellent service
Knowledgeable and helpful staff. Lots of bikes to check out. Great quality and fit accessories.
Top quality
I worked with Malcolm, he was very knowledgeable and was giving great advice on self-servicing the bike after rides and a couple of different aspects of trail riding with mtb riding. He recommended some different accessories in store and some of the reasons why which made a lot sense to me and encouraged me to pick the accessories out the next time I come in. He was very friendly and patient with me and some of the questions that I had around service plans and other aspects that I wasn't really familiar with. The rest of the staff seemed to have the same type of attitude with helping other folks in the store while we were going over details. I would recommend if you are looking for any type of bike, that the Downers Grove location is the place to go!
Friendly, expert staff.
Been my go to for service for many years … friendly, knowledgeable, and I feel like they treat my bike like it was their own. Thanks Trek Naperville!!
The quality of the Trek bike and the personal customer care I received when for shopping for a bike. Thank you
Nice people.quick servis.very cheap.
Great service.
The people are very knowledgeable.
Josh was very knowledgeable and helpful. Love my new bike!
They’re great
Helpful, knowledgeable and friendly folks - great selection of bikes and they will help you find the right bike for you, not just the most expensive ones. Highly recommend!
Very polite and attentive, keep it up it was appreciated.
Friendly, knowledgeable help. Excellent bicycles.
Great attitude, very informative, and enjoyable to work with
Helpful and informative staff
Great prices, friendly staff, and fast service. Minus one star I didn’t receive a call when they added a service, just told me I would be charged when I showed up to pickup. I would have agreed to it, it’s more about the principal of receiving a heads up and giving the okay. Regardless I’m happy with this place and will be returning!
Nice selection and the staff is really knowledgeable
Very helpful employees, and they do great work.
Even though I did not buy my bike there, they gave me excellent service. Good suggestion on how to keep bike running and very courteous excellent bike shop.
The support team was great in fixing a issues with the bike when we brought it back in 24 hors after purchasing it.
Associate helping us was amazing! Patient and knew what they were talking about and recommending.
Great service! They helped me pick out my first bike in about 30 years!
Excellent customer service, and very knowledgeable employees. Nobody tried to up sell me things I didn't need. Quality bikes and quality service.
Your customer service in your repair service and just in general all of your employees are there to answer questions or point you in the right direction and your selection of bikes and products are extremely good
good selection of products and staff are willing to look up items if they don't have them