based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice people, quality products
Excellent customer service!
Great bikes love it
I like the easy nature of the process and the culture.
My suggestion would be to schedule a time for bike pickup at least for those that paid for the bike fitting. That way you can work with the same consultant and they can give you a tour of the bike.
Wonderful customer service and knowledgeable staff. Highly recommend!
Products and services are incredible.
They really take their time explaining everything.
Recently bought a bike rack and a cruiser for my wife. Was extremely happy with the entire process. Even when we picked it up, they helped secure it to the hitch and didn't let us leave until all our questions were answered
We were very satisfied with the product explanations and time spent making sure we purchased
the best bike for my wife's needs and use.
Definitely worth talking to professionals when making big decisions.
Awesome staff
Quality products with excellent customer service
Knowledgeable, professional, friendly sales staff. The same is true for the maintenance and repair team.
Quality products and service. The guy we loved was Martin , who is the manager and his helper. Awesome skilled guys.
We will be back.
Keep up the good work.
Sokheys
I thought this bike was a hybrid somewhere between a thin, wheeled bike and a mountain bike, but the wheels are not that. They are more like a wheel mountain bike. I got it on Saturday by Saturday afternoon as I was riding it I could hear the rumble of a mountain bike, which did not give me any kind of roll like a hybrid.
First name removed
Just the best bike store ever.
Quick service and friendly staff.
Good customer service
Friendly staff and very knowledgeable!
I am a big Trek fan! I have my Checkpoint SL5 that have been through a lot a mileage. I’ve always taken my bike at Naperville store for services and any parts needed or installation whenever I needed it. They are always nice, helpful and knowledgeable about their products.
Great service
The bike mechanics are rock solid here and the best. They were able to save me an expensive repair on the back suspension of my cherished Palos-scarred MTB and earned a customer for life.
Mind you, this is not the first time these folk have helped me on this particular bike. So top-level service here is something you can always count on.
There'll come a day when I will realy need a new bike and at that point, I'll be inclined to drop some coin. That coin will drop at Trek because of services like what I am referring to above.
I delt with the owner, in Downers Grove and he was very patient and friendly.
He allowed me to test ride the bikes I was interested in and gave me a helmet.
Good products for a fair price.
In the end I ended up buying a Verve 3
I am a casual rider and the Verve 3 seemed to fit my needs and the shifting set up was very smooth.
I would recommend you give them a look.
Great bicycle repair, service and parts location. Best in the area. The service department is great and the guys bend over backwards to take care of you and meet your needs!
I did a fitting and then purchased a new bike with Sean. I thought the fitting was very interesting and Sean did a great job of explaining what the purpose of each portion of the process was and was friendly throughout.
When purchasing the new bike, he explained the various features and upgrades related to any change in price, but didn't push any price point at all, leaving that decision to me.
Quality built bikes
Great service
Knowledgeable staff
Bring back Bontranger clothing.
Excellent service especially Sean and Alvin. Great guys. Always come through with what I need.
Helpful staff. No pushy sales tactics.
I think it has been almost ten years since I went to the trek of naperville. It has been always a trustworthy place for me regarding anything related to bikes.
Great products but extremely friendly, patient and knowledgeable staff. Thank you!
Service department is very helpful and accommodating.
Performed service to my bike as soon as I got there!