based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
So much kindness and WILLINGNESS to help and oh, may I give 10 stars to SEAN, Please? Absolutely the best customer service from that young man I have ever received. Thank you, Sean!
Great Friendly staff
Very professional and knowledgeable staff..
All personnel are awesome.
Service was outstanding.
Kept pushing back my orders fulfillment date by over a month.
Quick and efficient servicer
Great product nice people
Variety of Product availability and Great and Knowledgeable Service Staffs.
Best bike shop in Naperville!
The employees are friendly and very knowledgeable. The turnaround on my bike repair was fast and the bike was as good as new.
Great service!! Everything is done in a timely manner
Friendly and efficient staff. Good quality products.
The bike I purchased came with the wrong tires. Very different from the on line picture the sales person showed me in the store. Not sure I want to keep the bike given the price I paid. When I asked about this when I picked up the bike, I was told that’s just what Trek sent us.
The staff was very friendly, helpful and knowledgeable, and the service provided excellent and was finished sooner than expected. I'm quite happy with all my experiences at the Naperville location.
I like the quality of Trek products and accessories !!! The service at the Naperville store is outstanding! Friendly and very knowledgeable!!!
Staff was very helpful and friendly.
Staff is always is always nice and knowledgeable.
Everyone is very nice to us. Not at all like the Bike Hub in Glen Ellyn. We'll be back.
Friendly, hard workers and helpful. Thank you.
Always friendly and go the extra mile.
Customer service top notch
The sales staff were friendly and informative. Staff encouraged a “test ride” so the buyer can experience the different sizes and styles of bikes. Staff were detailed about providing answers to questions.
Your team was very responsive to my servicing needs and handled all of my concerns. Everybody in the store was very professional which makes it easy for me to bring my business here going forward.
I always have a good experience at the shop. Staff are pleasant, helpful, and so far always able to solve my issue.
Very knowledgeable and caring staff and a selection of bicycles to choose from.
The service was excellent. My bike was delivered a week earlier than promised, and they charged me less than planned. Thank you.
Great staff
Friendly staff, great service department with Jim.
Sean has been great help for multiple bikes purchased in my family. I highly recommend