based on 2815 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are all awesome. Excellent customer service. Friendly, approachable, reasonable. The main manager specially (sorry, I forgot his name, Greg maybe... it's the bald headed gentleman,) is particularly knowledgeable and amazing They get repair work done literally within the hour. You can tell they all enjoy what they do and are passionate about Trek bikes. . My whole family have Trek bikes and we love them.
Great store
Mack was very helpful. staff helped mount my rear view mirror .
Very friendly, knowledgeable and helpful staff. From calling in to ask questions to purchasing my bike, the experience was pleasant. Will definitely continue visiting this location for anything biking.
Everyone was extremely nice and knowledgeable
Sean and Jim are great. Great customer service and knowledgeable.
Your service
Everyone from the sales staff, the service people to the owner are all friendly and knowledgeable. Trek the brand produce very capable bikes which are backed up by a solid warranty. Last but not least, I always feel comfortable walking into the store!
I enjoy the quick service to service my bike and help with questions about purchasing new bikes.
Greg was amazing. So kind and knowledgable. We got exactly what we needed and delivery and assembly was super quick. Thank you.
The staff is efficient and helpful. They made the buying process easy by listening to me and finding the best solution to fit my cycling goals.
Great help picking out our lock
Needed my bike tuned for an upcoming trip. I was able to bring it in and pick it up sooner than I expected. Cables were replaced, it was cleaned up and ready to use.
I also appreciate the fact I didn’t get any grief about having such an old model Trek. Staff was helpful and friendly.
Very helpful!
Everything and everyone!
Very attentive and the staff make me feel that I am valued customer.
I pass other bike stores to go to this location
Helpful, friendly service. Went above expectations to answer questions and help with setting up my bike.
Service department is the best
Everyone was friendly and service-focused. I brought in a bike I bought from FB Marketplace, and after talking to the staff, their expertise was obvious. I would have purchased whatever they recommended, but they didn't try to sell me things I couldn't use or didn't need (like new tires - even those the tires on the bike were flat when I brought it in. They just inflated the old tires, checked for dry rot, and told me I could wait on that.) The prices were extremely reasonable, and I felt confident when I picked up my bike that it was back in top form. I will definitely bring my bike back here for years to come!
Knowledgeable sales staff and service staff. Treat me like I am their only customer
Great service, helpful staff, good price for the repairs.
Large selection of bikes & accessories
Fantastic Customer Service and a great group of Guys and Gals
Good variety of accessories for my bike...
Excellent customer service and product. Easy to work with the Trek team at the Downers Grove locaiton.
Staff were very helpful and knowledgeable.
Greg was great. Super patient and knowledgeable. Exactly who you want to buy a bike from. Really cool place. Thanks to the whole crew for taking good care of me.
Amazing staff. Attentive. Patient with my kids as they tried the bikes. Big fan of Trek bikes; have had Pre-Cal 12, Pre-Cal 20, now Wahoo and Marlin 6. Loyal customer, always happy with the product.
Helpful quick and good quality for a reasonable price.
The service is extremely good. I am really impressed đź‘Ź.