based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff were very helpful and knowledgeable.
Greg was great. Super patient and knowledgeable. Exactly who you want to buy a bike from. Really cool place. Thanks to the whole crew for taking good care of me.
Amazing staff. Attentive. Patient with my kids as they tried the bikes. Big fan of Trek bikes; have had Pre-Cal 12, Pre-Cal 20, now Wahoo and Marlin 6. Loyal customer, always happy with the product.
Helpful quick and good quality for a reasonable price.
One stop shopping for your cycling needs!
Service was great. I went in for a pair of bicycle gloves and the associate took me to the display and compared and contrasted the choices. Then he left to allow me to ponder my choice.
Thanks!
Very professional and knowledgeable, helpful with questions about shipping my bike.
Everyone I ever spoke to at the Trek store has been very helpful!
The customer service is excellent! The repair staff in particular are so knowledgeable and helpful.
Prompt and efficient service. Everyone has been very helpful and accommodating.
Your services are excellent and staff is friendly and helpful. I just find your prices very high.
Services is great!!
Everybody in the shop is awesome
And always take care of the constant upgrades and bike tweaks. Just wish they had faster more stable internet - I blame Comcast Business.
Jason was able to find the perfect bike for me! When he said he would check to see if the Naperville store had what I needed for me, I knew he cared truly cared about making customers happy. On pickup day (picked up 10 minutes before store closing), I was greeted with a welcoming greeting! Jason even helped me adjust my bike rack before he left for the evening. Highly recommend Jason and his knowledge to finding you the perfect ride!
Very good service, fast and very knowledgeable!
I like the salesman and how quickly they got the bike ready for me.
Quality products, knowledgable staff - prompt and efficient. Have had small job services done, bought a new bike, and shopped for accessories - never disappointed.
I was there to get a flat fixed. Worker was pleasant & knowledgable.
You are patient and know what you are talking about. Even though I don’t know much about bikes, you fix mine and give me the confidence to keep riding.
Guys we’re very nice and helpful
Sales person knowledgeable and was able to help.
Friendly and very helpful.
There was only one guy working out front. He was very helpful, though. It might just be a job market thing.
Excellent Sales and Service staff!
Various product availability, great quality, but the most important is the superb customer focus from all the staff.
Customer service is excellent. People are friendly and knowledgeable. Always willing to help. Love the staff.
Staff very friendly, helpful - not condescending like some bike shops
Staff was incredibly attentive and helpful!
Great TREK dealer!!
Excellent customer service and product. Easy to work with the Trek team at the Downers Grove locaiton.