Customer Testimonials
We ordered what I needed and it was perfect and on time too
Great experience! My son is happy and asking to go back to JAX to buy additional accessories for his bike. Thank you.
My bike was serviced in the time & manner that the sales person indicated. I was satisfied.
Always find what I need at this store and staff answers all my questions quickly and politely.
Tech who took care of me(didn't get his name) was very thorough in doing my repair and installation, and was also very personable.
Professional services
They're efficient and accommodating!
Employees are knowledgeable and friendly.
Helpful staff. They were able to quickly repair my bike tires.
Good people...explain things clearly and get the job done quickly and effectively. Good shop, good bikes, good service, good people.
Helpful staff.
I brought my wife’s bike in to repair a tire under warranty. The bike had not been ridden for several months as we were having a baby. It was pretty dirty. Not only did they fix the tire, but they cleaned the bike! It looked like new when I picked it up!
Honest customer service and quality workmanship.
Luke has great knowledge and experience. He was sincere and honest.
The customer service was excellent..the staff was friendly ..they assembled my ebike rack and even made sure it fit properly in the car..
Great service , very knowledgeable technicians , thank you so much for fast service..
selection of quality and staff is always helpful and pleasant
Attentive and patient customer service.
They fixed my tire on the spot so I'm happy.
Knowledgeable staff!
Great customer service with part needed for repair in inventory
Handled my issue very quickly
I am treated like family with professional and knowledgeable employees who know their products and how to full fill the needs of their customers. Anders Mattson is a perfect example of this. Also continued service after sale with follow up to make sure the customer is satisfied and happy with their purchase. The 30 day return policy with no questions asked is proof of Jax’s desire to give the customer the best possible after sale guarantee to make sure they are happy with their purchases. Lastly the TREK life time frame guarantee is outstanding and gives the customer a worry free buying experience for added after sale confidence that they have purchased the best possible product.
No need to shop around and I can buy with complete confidence that I will be treated fairly and with respect for my cycling needs.
Russell Curtiss
Customer for over 9 years
I was extremely pleased with the service and workmanship I received at JAX last Thursday. Everything was completed to my expectations and I was provided clear explanations. Your general manager, Jimmy, was exceptional.
Service👍
They could fix my problem
Craig took the time to answer all my sons questions and let him ride several bikes. Great selection and nice customer service
Very friendly and professional customer service.
Excellent service department and fast turnaround. Staff very helpful. Great selection of products
The products are high-quality I love my FX exTrek. The gentleman that helped us with our purchase was very knowledgeable and attentive.