Customer Testimonials
Personal service
Called about a problem with my Scott E-Bike and was pleased to be able to bring it in the same day. Even better the mechanic on duty diagnosed the problem immediately and repaired it same day as well for a very reasonable fee. Couldn’t have had a better experience!
Exceptional customer service
Brought my Specialized Sirrus X into Jax twice for repairs, tune ups etc. Very helpful staff, repairs done timely. Have helped me understand my bike more. I'll be back.
Service is always, and I mean always excellent. Very professional no matter how busy you are, and you are very busy!
The customer service is great!
Even with construction and being short-staffed one tech, the service was outstanding. Thank you!
Great products. Friendly and great customer service.
Came in with a flat tire and they were very accommodating. They were able to fix it while I waited. Very friendly atmosphere. Will use them again.
Professional service and reasonable price!
My e-bike service wad completed on time, as promised. The staff is very professional and skilled.
Really friendly place to get what you need and then talk at length about what’s up in cycling. Really fun and inviting.
Awesome peeps - so helpful. - just lovely!
Jose is friendly and super helpful and knowledgeable, appreciate the level of service!
Very helpful / knowledgeable mechanic helped resolve my bike issue.
Vince and the entire staff bend over backward to make the customer experience easy and enjoyable. Better yet, they stand behind their work longer after the initial purchase.
Thank you for answering all of our questions and helping us choose and acquire new bicycles.
I find that your prices are a little high, but with that said, the quality of your accessories are very good and that’s what brought me into your store
I called and instantly had my issue resolved…i came in and picked up what i needed right before they closed! Thank you guys!!!
The wide selection & fully stocked!
I’m a first -time road biker and went in with very little knowledge of the product or gear. Johnny in Laguna Niguel was absolutely fantastic and took the time to walk me through every step. Really felt like a high-end personalized experience. Will definitely be coming to Jax for all my bike needs. Thank you!
Maintenance guys have been great!
Large selection of bikes in stock at very good prices. Very knowledgeable and helpful staff. Great experience overall
Good customer service.
Knowledgeable staff. Very helpful in finding the right product.
Service to my bike was excellent. Communications was very thorough on what work was being done and explained what I needed to do to maintain my bike in good condition. Very pleased with the entire process and will always have my bike serviced by Jax
Thomas was so patient, helpful and kind. He was also very quick with helping us with the bike issue and resolved it while we waited!
The person who helped me out had great customer service.
Staff is always pleasant and helpful.
Absolutely everything!!! Your merchandise is the highest quality available!! Your employees provide so much knowledge and are so kind, patient, and helpful!!! I would not go anywhere else.!! Thank you!!!