Customer Testimonials
Really first class. Super helpful and friendly service
Products always great, and at Huntington store Jessie was outstanding with helpful service. Will definitely be back and highly recommend.
TG
The guy at the store was super helpful in finding the right fit for both helmet and bike for our daughter. I was so happy and felt like a safe purchase. If it was not for him we would have bought a completely wrong sized helmet and bike.
friendly staff greet you and are always extremely helpful and knowledgeable and never pushy.
Products and friendly less of the staff
Knowledgeable staff, convenient location
Very helpful staff and I will definitely recommend this store.
Good customer service
Don was excellent and got my bike done within the hour
knowledge
Bike was ready a day before I expected it. Great service! Always buy my bikes here and have had excellent rides. Trek is the best most reliable excellent performance bikes!
It was on time and I loved the customer service!
All the guys working in the service department give great customer service , its best place around to get work done on your bike
Fast service at fair prices.
Perfect !
Great and honest service, only selling you what you need.
I’d like to say that good customer service is hard to come by these days. I feel every time we enter this shop (Bellflower /Spring), we have been treated with top notch customer service with a smile. It’s little things like saying, “Hello” or “What can I help you with today?” that go along way. Because of this, we choose Jax as our preferred bicycle store. Thank you for great service!
Friendly and knowledgeable staff, quick turnaround on service, excellent selection of products. 10/10!
Friendly service that goes above and beyond
All employees are committed to an outstanding Customer Service.
Jax Bicycles has a Large Bike Inventory and are always happy to find the best equipment for you.
Great customer service
I recently visited Jaxbicycles in Murrieta and was highly impressed with their sales and service department. From the moment I walked in (last year), Craig was friendly and knowledgeable, taking the time to listen to my needs and provide expert recommendations. We communicated through email, and they assured me that when I was ready to purchase, we would find the right bike for my needs.
Overall, I was delighted with my experience at this bike shop and would highly recommend it to anyone needing new bikes or services. Excellent customer service and a knowledgeable service department set this shop apart. It makes it a perfect choice for anyone in the market for a new bike or service.
The service is great, the team is very professional, bike selection is awesome
Knowledgeable staff.
Service.
Best service depth of any bike shop
Here's the reasons I gave such a low score
I bought a new Trek fuel exe I spent over $8000 for a bicycle It was worth every cent it's an amazing e bike, But
Here's how I received the bike.
The assembly technician couldn't bother to charge it for me 20% charged
Didn't include the plug for the power supply (I couldn't charge it when I got home)
Before I was able to ride I had to adjust the derailer
The rear brake was so unaligned it deflected the rotor
The technician used Electrical tape to wrap wires together it looks ridiculous $8000 bike and black electrical tape used
There's several rusted bolts I took a picture of it. A brand new $8K bike and there were several rusted bolts not a big deal just very unprofessional it shows a disrespect for the customer.
The good news the sales associate Paul was awesome.
This was the 1st time I've been in this store and I will go back. The associates are extremely nice and helpful. But they need to tighten up the service technicians for sure.
They might have been very shorthanded or something like that this might just be a one off situation.
Friendly competent staff. Good value
Great products. Great Service!
Very knowledgeable staff.