Customer Testimonials
The friendly and knowledgeable staff. It's refreshing to visit a shop and not feel judged because I'm an old guy that is getting back into riding since John Tomac and Ned Overend battled the Mammoth Mountain classic. Thank you!
Inventory is nice and it’s a beautiful show room, staff is always friendly and knowledgeable
Everything is explained in depth and different options are given depending on the client's immediate needs.
Good service! Always clear and transparent. Thanks Don!
Prompt, friendly service
The floor person pumped up my tires because I'd had no luck at home. Since they held air it meant my floor pump was shot so I picked up a new one at a pleasant price. I was riding 20 minutes later.
The bicycle sales and technicians were very patient and experienced. They helped me choose the right bike for me and adjusted it according to my body proportions.
Braxton great technician! Very helpful and professional. Going back!
Jason did a great job and was very insightful and helpful.
They were very thorough in explaining the new bike I bought!
The experience is alwayes positive from the second you walk through the door. If they are trouble shooting a problem with your bike, they do not quit till it is corrected!
Thanks,
Paul DAquanni
Extraordinary service!!
Quality of products and fast, friendly, knowledgeable employees
Great service! A place we trust. Super nice staff.
Clear explanation of what to expect for your dollar.
Went to JAX to fix up my old GT Dyno BMX bike. The guys working in the bike repair shop were friendly, professional and very helpful. Great service. Definitely going back!
Hi. I bought my first bike, a Trek x-caliber at the Laguna Niguel store around 2015. Nice bike, however the guy who helped me steered me wrong. I wanted 3 things in a new bike. I got 1 - good brakes. The frame was too short which was not cool and the fork was crappy. 10,000 miles later, water under the bridge. The staff there today was excellent! Braxton, what a great guy! I just want to buy bikes from him and send him gift cards. I have a pretty good BS detector. He dealt with me with the utmost integrity and treated me well and gained my trust. The rest of the staff was great, Nick, Joe, and Johnny. They were all very helpful during my pursuit and multiple visits, along with Jeff Sisk from the Long Beach, Bellflower store. I probably wouldn't have bought a bike if it wasn't for Jeff. Great guy! That store is by my work. The Laguna Niguel store is 3 miles from my house and there's less sales tax! Sorry Jeff. I have wanted a Slash since 2015, finally got one but better - a Slash with a motor. Nicest bike I have ever ridden!! Hope I can rehab and level up into the monster rider the bike deserves.
Sincerely,
Joe Pacitti
very professional and courteous
Friendly & knowledgeable staff. Good turn around time for my first visit.
Very kind people
excellent service
They were able to fix my problem, expertise about Cyclery they were able to fix my old trainer to my fairly old bicycle it still was not that old for them to fix amazing they had time for an old person.
Quick and to the point. Friendly. No issues
The staff was super friendly and provided excellent customer service. Probably the friendliest bike shop employees I have encountered. Great work to the team!
Fantastic service and associates!! Support your local Jax today!!!
Great service, fast turn around time, and good prices. .
Great customer service and employees very helpful. Thanks for the great customer service.
Very efficient and friendly
Someone called me to remind me that I had paid for services. Very helpful.
Service was fast and friendly.
Very competent staff and don't oversell service that is not needed.