Customer Testimonials
Jimmy provided excellent customer service & was able to answer all our questions regarding your Electric Bike selection.
Everyone in the store very friendly and helpful
The service of your staff. They educate you to make a wise purchase.
Staff is always so helpful! The staff is very knowledgeable about bikes, and all the accessories as well.
Helpful service, Jesse always helpful and knowledgeable in the maintenance and repair of our bikes , particularly my 2023 Madone
Everything fast and very convenient
Knowledgeable sales and service staff
Excellent repair service. Very knowledgeable associates.
Very knowledgeable and friendly.
Friendly, knowledgeable service. Great products.
Even though the store was busy, the staff took the time to explain the repair. They also showed me how to put the bike in my car without removing the front wheel.
I needed some chain lube and wanted to try something different. The associate (can't remember his name) was very friendly and super helpful. He showed me all the chain lube options in stock and took the time to go over all the differences between them.
Overall very positive experience. I have been coming here in and off for years and I will continue to do so. Keep up the great work!
The general manager and sales staff were amazing. This is my 1st mountain bike and they explained the differences in the bikes the different components, the different apparel that I might need. Pretty much everything from A to Z. I ended up buying my bike, helmet, glasses, and gloves from there. Would definitely recommend to any friends or family.
Over the last 5+ years, I have found jax to have excellent customer service and 2 perform quality work. My bicycle has required a good amount of service and Amal and Jose are always friendly and helpful. The tubeless flat pack has been a big bonus, also. I highly recommend Jax in Claremont.
Very helpful and knowledgable staff! Will definitely be returning here for my cycling needs!
Very friendly and helpful. Good quality products as well.
Staff attention to detail & customer service.
Jessie fixed my flat. QUICK and informative. Thanks!
Service tech was thorough and gave me options on what needed to be fixed. Left it up to me to decide which I appreciated the no pressure stance. Communicated with me throughout the process. Received the bike back and it looks and rides great.
Amazing customer service and they always take the time to explain things to my son so he fully understands how to get the most out of his bike.
Professional and polite, very helpful.
They always make you first
The staff was excellent !!!!
Great service parts came in when promised
Friendly salesman and layout of store
Jax is very professional and they were able to order a specific pair of shoes I wanted that they didn’t have in stock.
Jessie the service manager is a great guy and very knowledgeable. He takes care of me every time I bring my bike into his shop!
Great staff & services
They were very helpful
Misty was absolutely the best Thank you