Customer Testimonials
Your representatives Lee, Andrew at your location in San Clemente give me tremendous service, warm friendly, carry the bike in for me, carry the bike out and put it on my car and perform the work that I request it. Keep up the good work Jax Stan Smith
I like that the products are reliable, modern, and helpful to a bike owner. I like that there is staff present to assist with questions, upgrades, and that can teach how to take the bike apart for repairs.
Friendly and knowledgeable service. If you ride in with a problem they will help you on the spot. That kind of service keeps customers coming back.
Quality service and knowledgeable employees.
Occasionally I receive as a gift an item purchased at JAX that I can not use. The staff at the stores (Long Beach and Clairmont) have been very helpful and have allowed me to exchange the gift item for and item that I can use
Fast, courteous service. Highly recommended!
Quick help and able to fix minor problems on the spot.
I purchased my bike three years ago in Chino Hills. The staff were extremely helpful in getting me on the appropriate bicycle to meet my needs. The best thing I did was buy the Flat Pack service. When I have had flats I take it in and the JAX team takes care of it. It saves me a lot of time and trouble. I have used the Claremont and Yorba Linda locations also. They take care of all my needs and concerns.
Service to customer.
They were very informative and personable
Replace bike front wheel tube.
The staff was very knowledgeable about products and services
Great friendly service and great number of bike selections- and they have some cool specials. Very helpful employees- thanks guys
Great products and excellent services.
Fast and professional service, the service team really know bikes and were able to address issues with my Parlee Road Bike. I opted for the full-service option and it was good value for money. The mechanic found some issues, communicate them to me and was able to get everything addressed and turnaround in a couple of day. I am a happy and satisfied customer.
I am happy to feel I found a bike shop with REAL bike mechanics, professional and efficient. My bikes were dusty and broke down when I brought them in and they did an excellent job repairing and when I got my bikes back they were cleaner as well! I am beyond happy with the product and service I was provided. I also upgraded to the lifetime plan for flats which is great! Thank you JAX BIKES!
Great prices and great customer service. Would definitely shop here again.
Pretty quick. Close to my house.
The staffs are very kind and knowledgeable.
I feel they are making people happy literally.
Staff was very friendly
They were very friendly and helpful.
The service provided is exceptional. I sincerely feel appreciated there as a customer.
Love your selection of bikes & accessories & your service. The Flat pack is an amazing value. We love Jax!
I dropped my bicycle off to replace the handlebars and tune-up. Thomas did a great job replacing the handle bars and tune-up my bicycle. He would call me if there was any issues with it. Thank you Thomas. He is very professional and knowledgeable.
Very good service. Did what they said they would do, that is rare these days.
You take such great care of my Project One Trek Emonde SLR7...as if it were own, Thank you!
Sales staff are very patient and professional. I knew what bike I wanted and it was in stock right on the sales floor. Will definitely return for more services.
Your staff is great! They are friendly, honest and helpful. I have all my maintenance and repairs done at Jax YL and I never feel like I'm being taken advantage of.
I am especially impressed with Jimmy. He has worked on all my bikes from the time he started with Jax. He is now a great manager and I'm sure he will go far with the Jax organization.
They were very friendly and professional. Prices were good. Work was done quickly. Great shop.
The service is always very good and repairing my older bike is great, thank you.