Customer Testimonials
Knowledge about the products, professional service.
They are excellent! I appreciate your amazing service! Thank you for being a great team and part of our community!
All the best!
Prices are a little high, but, to be honest, I have not watched for sales. Location is very convenient, though, and the staff are very friendly and helpful.
THey are fair and don't try to upsell. The tune up was done fast and the work is professiona
Everyone was friendly and helpful.
I went in for a bike piece that isn't very common and they found the exact piece so I was out of there in tree minutes not to mention the employee was super kind and helpfull
The salesman that helps us all the time is so nice and patient. Truly considerate and always fixes are problem. Super nice guy!
Always very knowledgeable and helpful.
The knowledgeable employees.
There were plenty of choices of the product that I was interested in. It’s nice to be able to walk into a store and buy some thing and not have to order it and wait for it. Also, Will was very knowledgeable helpful and just really a nice guy.
My wife and I went in to purchase a couple of beach bikes. Although we had a general idea, Andres did an amazing job of explaining some key differences and options. He also suggested and insisted we all together go on a test ride to make sure we're happy and comfortable with our choices. He got everything right and cared for us through the pick up day, including his concern and suggestion of what paths to take back to our place.
The whole experience was a genuine and traditional retail experience that is almost extinct elsewhere.
Good stock of components
Very helpful and friendly service
The guys there were so helpful and kind!
First the service is awesome.
The person asked to wait 10 minutes and done.
Although your service manager was busy at the time working on something else, he dropped what he was doing and came right out to help me. I needed a tube replaced under warranty. He said, “no problem, I’ll get right on it” and immediately started working on my bike. He directed me to the sink to wash my son’s greasy hands. I was out in less than 10 minutes! Great service!
Bought my Trek 9.7 from you and love the bike
Thank you for the quick fix you made my day I was able to ride that day
Staff and service dept always make coustomer satisfaction their priority.
Excellent service nice kind people
Great selection of products and very friendly and knowledgeable people. Jax is the best!
Reasonable price. Quick turnaround time. Great advice on preventative maintenance.
Have always found Jax to be very friendly and helpful. Great local bike store one just want to support and keep around. Will always use Jax for all my biking needs and respect there selection and care for the local community.
The service manager was so nice and help me like his family
Quick and professional service.
The team was very helpful at the Murrieta shop! First time in and each one of them was so kind and willing to assist me :)
First experience with Jax was excellent. Polite and courteous staff with the knowledge to back up their word. I shall return!
I dropped my bike off to get tuned up and Will was awesome in helping to answer all of my questions and to take the time to explain things to me - incredible customer service and really nice guy! When I picked my bike up, Jeff assisted me, and he was also awesome - took the time to answer all of my questions and go above and beyond to make sure I was satisfied - also a really nice guy! Very satisfied with Jax LB and will be coming back!
Came in, with little knowledge of bicycle mechanics, and a little stressed about my road bike's condition. Clay welcomed me and gave me a great experience. He was very communicative about what his diagnosis was, what he's wants to do to it... and continued to work with me on what minor alterations could be done to make it perfect.
I'll come back to work with Clay, specifically, any day. Give that man raise!!
The customer service is above and beyond. The guys who assisted me were professional and knowledgeable. They took their time to answer all my questions. Ironically, there is another bike shop closer to my house, but I only trust Jax, so the extra drive is more than worth it.