Customer Testimonials
Good customer service
Brilliant help and service getting a new inner tube for my daughter's bike.
Loving your work guys - I'll be back for sure.
My husband and I stopped in Jax’s to check out the bike helmets and walked out with just what we were looking for. They had a great selection of helmets and excellent service. I can’t remember the young lady's name, but she was very knowledgeable about the different brands and types of helmets. She helped us find the perfect style and size.
Great information on mountain bikes and bike maintenance. Very informative and helpful staff.
Our e-bike was assembled well (it took awhile though, 5 days) and we got well-informed advice.
Excellent, friendly service. Very helpful technician at the HB shop, Jessie.
Excellent customer service and great quality.
We went in the store with a tire question and got everything answered. Really impressed with the knowledge and helpfulness.
Service was excellent
Immediate flat fix. 15 min in and out. Well done!!!
Friendly service, timely completion of the stuff I needed done and your location is really convenient for me. Really appreciate the engagement when I dropped my bike off and really pleased with the work done. Definitely coming back!
They were very helpful, gave us great guidance and fixed our bike while we were there
Straight forward and easy
Excellent service. The salesperson (Manny) wanted to ensure I was happy with what I was buying and made sure to answer all my questions. Everything happened exactly as we agreed and the bike was delivered on time.
knowledge staff being able to give advice and explanations
I had service on my bike done on August 23. Brought my bike in on Tuesday the 20th and received it back 3 days later. Nick was a pleasure to work with and the mechanic did a great job repairing and replacing parts.
Service writer was very helpful and knowledgeable.
Great people working at the shop!
Excellent customer service from the Service Department.
The service was excellent. Great recommendations that really improved the efficiency of my bike. Quick turn around and great guys.
The staff at JAX are the best! Whether you’re looking to make a purchase or need mechanical service on your bike, they always exceed expectations.
Always an outstanding experience! Thank you.
This shop is legit the best ! !! The entire team and especially David Hansen III are beyond incredible, knowledgeable, kind, helpful and fun! I feel like I’m hanging out w friends that know everything about bikes and are 100% trustworthy!
Thank you David and team for all your hard work and dedication!
I drive an hour to come to this shop and will never go anywhere else!
- Thank you for helping me send it!
Moini
Thank you Kristina for perfect and fast service! I was also happy with the good selection of bikes
Jesse was an absolute gem. He made my experience so worth the in-store visit. I was going to buy my parts on Amazon but decided last minute to go to JAX for the in person service. Best decision ever. Jesse knew what parts were best for my brake repair project and made sure he informed me on my installation to save a huge headache. The parts were very reasonably priced as well. I will definitely return to JAX.
Nice guys.. got the job done quickly. Tnx.
It was easy to find the item I needed. The store was responsive in letting me know they had my order and when I could expect to hear from them that it was available for pickup - which was also very fast and easy.
Very friendly and helpful personal
Great bicycle, great staff, very helpful! Thank you for everything
Great service from Lee! Overall a very efficient process to buy two bikes and leave with everything set up!