Customer Testimonials
Staff goes above and beyond every time I go. Dom helped me with my sons tire and showed me how to repair the inner tube that was not available at the time. I purchased patches and a pressure gage. I will always go there even though I don’t have a fancy bike because I know they will give me a fair price, and maybe a few tips to help me out, which means a lot. Thank you Jax and Dom for your help!
Jason fixed my bike last Sunday. Needed new tires and inner tubes. He totally went the extra mile to get me back on the road, which was hard as he was by himself in the shop on a Sunday. He is a great employee and extremely knowledgeable. He is also a nice person. It would be much appreciated by me if someone from management could let Jason know what a positive experience he provided. This is why I would never go anywhere else for cycling support.
Kendall Wagner
Great staff. Very knowledgeable and service oriented. Helped guide through bike maintenance needs with ease. Very friendly.
I went in for service. It took a little longer and cost than quoted; but the service was great. The person helping me when I picked up the bike was great.
Great people, great service, great products 👍
I had a problem assembling a Thule Bike Rack with a 2 bike extension. I stopped by the shop to ask if they could finish the assembly. The staff member that initially waited on me was very helpful and followed up later in the day with a status report. The mechanic (I wish I remembered his name) was extremely helpful. When I arrived to pick up the unit, which is quite heavy, helped install on my trailer hitch. Clearly above and beyond. All was done in a cheerful manner. Kudos to the staff and Jax!!
As always, excellent service and help! I had a good idea of which model I was planning to purchase, but the Jax team helped to confirm that decision.
Great service !!!
Frankly, I shop there for convenience. It's my local shop and all other shops have closed down. However, when I do go in for service or goods I always get good service. I would like to see more variety and stock in parts, tools, clothing, and accessories but I think because it is a Trek store they're limited and that's a shame. I always loved high end shops in the past who had different brands on hand instead of the box stores that carry the Big Three. I go there for bits and service and it's great but I buy my bikes elsewhere because I'm not a Trek rider.
I had the most profesional service. From the very beginning. Thank you.
My request for Vanila GU was handled as requested of ordering due to out of stock.
Seems the customer who visit the store are satisfied with the customer service received.
Service quality
Stopped in for some new gear for my TREK bike, was able to purchase & have gear installed on the spot.
Your employees did a great job to address my needs.
i am sorry i dont know the persons name who works the front register but what a pro. No kidding, I have worked 40 years in large corporate retail and we always strive to make that first imprssion with a customer awesome. Thats exactly what this young man did, he immediately greeted me upon store entry, dropped what he was doing, determined what tube i needed, went and got it himself and checked me out. All with speed and a smile.
Great job.
Stuart
They stayed
Open after quitting time and had the tube we needed for a stroller Very friendly and helpful
Friendly helpful and fast service
Derek is a good communicator. He and staff are mindful to look for bike areas and parts that need repair and/or replacing.
The staff is excellent and the service is just as good as the inventory. Al top notch.
Staff at Laguna Niguel Location is so good. Avid riders service is top notch. Velocare worth every penny and gets owner to bring bike in regularly to keep in tip too shape.
Great customer service, with good knowledge on every item in store!
Great customer service!
It was great. My bike is as good as new.
Very happy with the service.
Also buyers should consider Velocare if they ride a lot. I am glad it was offered to me.
Fast and easy repair and excellent customer service!
Answering their phone, prompt service, well equipped, knowledgeable!
Highly skilled mechanics and sales manager.
Every one is so helpful and kind.
If you need something done to your bike it is never a problem. Excellent products and service.
Thank you Jax’s.
Great service!
Jose did a great job fixing my bike and servicing it as well. He knew that I wanted to ride early Saturday morning, so he stayed a bit over past close to finish the repairs and time for me to arrive from work. That was really cool and I very much appreciate it.
Thank you.
Staff is quick to help & knowledgeable.