Customer Testimonials
Service was professional and completed in a timely manner.
I like Trek product and bought Roscoe 9.
I really liked the service from staffs.
All of them are super helpful from pre-sales thru delivery to my car.
I just moved to Irvine and Jax became my favorite bike shop.
Love that you stand behind the brand and service.
The associate who helped me was awesome!
Jimmy, the manager, provides personal service and does what he can to satisfy you needs. If an item is not in stock he will not hesitate to order it and get it delivered in a reasonable time.
Another good job and within an agreeable time considering the large volume of work they have.
Great staff. Knowledgeable and excellent service.
Friendly service
The customer service skills, the warmth & caring, ect.
Ease of use. Thank you for your great service!!
First time in the store. Service was exceptional from start to finish. They even put some attachments on my bike for me that I had previously purchased elsewhere. Would highly recommend.
Close and inexpensive for repair and sales
Great service. Very knowledgeable. Good assortment and quality items.
Great customer service!
Customer service
First name removed was very helpful and took a lot of time to explain electronic bikes to me.
Eddy was great from beginning to end. He did the best he could at getting my bike in, repaired, and out. He kept a positive and professional demeanor, the entire process. I called a few places before I came here and I’m glad I did. Thank you Jax for maintaining the best employees in the game. Take care of them.
Staff are excellent listeners, clearly know their product and their craft. They are also very patient. They took the time to explain what to expect in terms of routine maintenance, suggested service intervals, and how Velocare works. At this service interval I explained my chain seemed to be slipping even though it was "locked" into position in a specific gear. Upon inspection it was discovered my chain had stretched and the cassette was worn, both requiring replacement. Subsequent to the repair the bicycle functions flawlessly. I was very satisfied, not to mention pleased, with the results. Clearly they possess the technical skills & knowledge along with the essential communication skills necessary for a successful outcome. I always felt respected by all of the staff and treated with dignity. It would be helpful if a client could schedule a service appointment.
I appreciate their honesty and integrity with bike repair needs.
The staff was great. I will definitely go there for all my bike needs.
Helpful staff!
Professional
Good service recommendations
Timely service
Part was available and installation was immediate
Trek + Bontrager product
Friendly and cheap for a tune up- but the seat still moves back and fourth, gotta take back.
The staff is friendly and helpful
The staff was great from the moment we walked out. Everybody was very friendly & answered all my questions. We ended up buying three bikes. Paul was very patient with the fittings and was able to answer every question we had. He was very helpful & not pushy. I ended up bringing in my bike for a tune up. The tech was very great in explaining all my options prior to performing any work to make sure there was no sticker shock. All in all we’ll definitely be back & recommend this store to all our friends.
Prompt professional service that focuses on customers needs.
Was searching for a new bike seat, found a good choice at a good price at Jax Irvine. They also volunteered to install it, and made it a point to show me the "limits" lines if I make any adjustments to the seat position, and reminded me of the 6mm wrench needed. Met my expectations, and beyond. Thanks!
Ed
Attentive service to my visit in the store. Price checking was fast and made the purchase a fluid experience