Customer Testimonials
The customer service was amazing! I came in not knowing a thing about cycling but Manny was very informative and taught me about bike components, types, and maintenance. I was initially nervous but the staff was extremely friendly so I quickly grew comfortable there. My bike is amazing and fits great. I would definitely come here again.
Always great service and the kindest people
Great stuff, very friendly!
Very helpful and very expert.
Very friendly and efficient
I have a 25 year old recumbent that I bring to JAX to keep it in great riding shape. They just replaced the brakes to make it safer and a joy to ride. Their industry knowledge and giving the options without hustling owners is exceptional.
service desk was very helpful and my problem was solved in a timely manner.
Thanks, Chris H
Great products. Great customer service
Helpful service
Their excellent, caring service is the best!
You addressed my concern quickly and courteously answered questions about a potential purchase in the future all without high pressure sales techniques.
Jason was amazing. He took the time to explain the different options on the bike, gave us the pros and cons and didn’t push us to buy the bike. My kiddo ended up with a bike he was happy with and I appreciate the time Jason took to help us out.
Great custormer service. Props to Will for helping me out. Have good quality parts for my Trek, and everytime I've needed a replacement or fix, work quality has been solid.
Love my bike I purchased there. Very friendly and helpful staff
Great service, great part, fast shipping with a personal confirmation phone call my order was shipped! Thank you!
It is a local business. The staff is frinedly.
Competent, friendly, expert, and timely service with a great selection of bikes and accessories. Jose is a master mechanic, he transformed my aging GT Terra mountain bike into one sweet ride. I'm 75 and ride pretty much every day around Claremont. I feel much safer on my bike now with Jose's attention to detail. By the way I have been coming to this bike shop for 65 years (Bud's Bike shop of yore).
I had a great experience with the workers there, they were very kind and helped me, my bike was fixed in no time and is back to functioning
Very happy with the service
Excellent service! Will always be coming back here to fix my bike and get maintenance done. Eddy was fantastic!
Great service as always
Very helpful service staff that was able to repair my tubeless tire with sealant while I waited.
Great service and recommendations. Happy with the service done to my bike.
You all have a love of cycling and it shows. Your store team members appreciate and support your customers and your team is never condescending. You carry Trek and you believe in the product and you stand behind it. I wish your store was my go to for other hobbies I enjoy, because alot of them need lessons for sure. I will be a return customer and I will reccomend Jax to anyone looking for a good product with a good team to support it.
The customer service received at Jax (Laguna Niguel) was exceptional from the very first phone call. The entire staff was knowledgeable, and the experience was enjoyable. Thanks team!
I upgraded the forknon my Trek Rail. Dropped it off at 11am and its ready for pick up at 4pm. The price is very reasonable too. Excellent service. Will definitely record my friends specially those who owned Trek bikes.
The employees are very helpful and happy to help
Jax allowed me to come in before hours and they changed a flat tire for me
I always feel valued as a customer and I am treated with kindness and respect.
The store was very clean and items are well organized and staff was very friendly
You cart great quality cycle goods!
Everything was great