Customer Testimonials
Everyone is very friendly and welcoming.
Andrew is a great guy providing excellent service to make sure your bicycle is functioning well
The customer service was on point and the employees helped me decide on a front light mount!
Bike feels great shifting was very smooth. Brakes felt great as well. Muchas Gracias Thomas😀
You have what I need for my bikes. The people who work at the store are friendly and knowledgeable.
Great service and quality products.
Thanks for taking care of our bike tire right away!
Customer service is always on point at Jax. Nate and Eddie did a great job helping us. It’s good to see Eddie at the Yorba Linda store after the doors closed for the Fullerton location.
Good selection and great service.
Quality bikes, great service, knowledge from employees. Friendly.
Friendly and quick service
Awesome staff-very helpful & friendly
We just purchased our 3rd and 4th bike from Braxton at this store. Same great service, from answers to our questions, to helping customize our bikes, to final delivery.
While not related to this purchase, we have also always had great service experiences here. High quality work, and always delivered on time and at a fair price.
We highly recommend Jax Bicycle Center - Laguna Niguel, and Braxton and his team for all of your cycling needs!
Friendly courtesy service
Great quality stock
Jessie was awesome and helped me troubleshoot and get the parts I needed.
Great Service
Despite the lack of tracking system for their orders? Ii received a call for my product arrivals
Jessie was extremely helpful.
Great experience, great team. Misty, Manny, Konstantin and Jesse were extremely helpful when I went to buy my FX Sport 6. They let me test ride multiple bikes, pointed out features and differences, installed the accessories after I bought, and took their time answering my questions.
Best experience ever
Local location. Misty was good at helping me find the right bike at the cost where I was comfortable.
Customer experience isn’t just important to me—it’s my profession. That means I notice every detail when interacting with a brand, and I take it very seriously.
Your Laguna Niguel team is crushing it. My wife and I just picked up new bikes, and throughout the process, we had the pleasure of working with Johnny, Braxton, and Charlie. Each of them was incredibly helpful, personable, and genuinely great to deal with.
Johnny, in particular, is the epitome of a great salesperson—deeply knowledgeable and enthusiastic, yet never pushy. His energy is contagious.
This is my first Trek after making the switch from Specialized, and while the product itself is paramount, the brand experience is a close second. I visited the Specialized store in Costa Mesa during my consideration journey, and the difference in experience was night and day.
Keep up the amazing work—you have a team that not only loves cycling but also has a customer-first mindset.
Misty the general manager & Jessie the service manager helped me to choose the right bike & the accessories to be adjusted for my level & comfort with no waste of time & energy.
Great selection. Knowledgeable, friendly assistance. Good-looking shop.
easy affordable upgrade no pressure easy sale and personal tech advice all from a gift card? Great not just OK! I am pleased.
Quick service, clear, communication, help my specific problem without pushing up selling. All around it’s always a great experience with your team.
Variety of available products, service is great, communication
Friendly staff
Good service friendly people
Best local bike shop I've found. Friendly helpful service with very fair pricing. Thank you for keeping both my regular bike and E-bike in top shape for my adventures.
Excellent service! Excellent communication. Very much appreciate the Huntington Beach Crew.