Customer Testimonials
Personable, thoughtful, very competent staff members
Great service very professional
The professionalism of your staff, namely Manny (I think that's his name), who was very helpful. Also, the gentleman who helped me put my bike in my car (don't remember his name). Fantastic, knowledgeable staff!
We only purchase our bikes from Jax because we like the service and support they provide. Near the end of a great bike ride I suddenly developed a flat tire. We were able to take the bike directly over to Jax and they fixed it while we waited. And on a holiday! Great service! Thank you
Lots of inventory
The quick, friendly service. The only issue I had, was the bike I purchased was a wrong size for me. They swapped it out, with zero issues.
Showroom is well-stocked and customer-friendly. Staff are helpful and responsive. Good location.
Very knowledgable staff and helpful
The sales person was knowledgeable and efficient.
Joe who answered the phone was extremely kind professional listened to my needs with care and completed my needs promptly! It was unfortunate that my first contact person was lazy and showed no interest in my needs he was from your Claremont location. Joe is amazing he immediately put me in touch with Anders Mattsson another gentleman who stepped in confirmed my order and assisted me with the correct and proper tracking numbers. I’am happy to say and share with you that these two men should not have their hard work go unnoticed!
Thank you! E~
Everything. I've had my Electra Hawaii Cruiser since 2009. They cleaned it up and tuned it and it's better than new! Thank you. :)
Customer service is phenomenal. General Manager Michael was so nice and handled everything so quickly and efficiently. He’s a keeper for sure.
Kind Regards,
Karen Clarke
Best service I’ve had since moving to Southern California! In any retail store!! Don at Jax of Irvine was kind, considerate, knowledgeable, and thoughtful. He went above and beyond to satisfy his customers.
Excellent conscientious service at a reasonable price.
Great customer service. Fair assessment and quote. Quick repair and no surprises.
Professionalism and the service manager was awesome, I would definitely recommend. Thank you.
Great service and great attitude.
Jax is responsive to customer requests!
They stand by the word and take action professional staff do top notch quality service. I will always go to Jax Bicycle Center, no one comes close to what they do.
Derek Brayton did an excellent job in restoring my bike to brand new!
paul was very helpful!
Very Attentive,Knowledgeable,helpful. No high pressure sales. Answered ALL my questions.
Luke Hanson was a great person to work with. Easy going, pays attention to details and listens to customers concerns. I will not hesitate to refer family and friends. He is an asset to your company.
Thank you Luke. I’m riding my bike and enjoying it.
First name removed
Best manager.. jimmy I’d very knowledgeable and always so very helpful
Great customer service. Very friendly team and they are willing to spend time helping me through all my questions.
The staff is very friendly here. Finally met a store where people are honest and do not waste time trying to sale you things you don’t need.
Staff very helpful.
First name removed the Store Manager works hard to ensure customer is satisfied.
Staff remember my name - always a nice feeling.
They are exceptional in their service and product choices.
Great knowledgeable sales representatives and exceptional service. Luke not only explained to our daughter how to work the electric bike but actually showed her by accompanying her on a test ride
You guys are awesome, bike looks and rides great.