Customer Testimonials
I really enjoyed the passion and knowledge of the sale associate I worked with. He did his best to make sure that I was set and ready to ride my bike when I returned home. He even helped me get it in my car. Thanks for all the help.
Every time we come into the store we are greeted and provided exceptional service. I cannot say it enough. My daughter is starting cycling as a newbie and the time and patience the techs give her to explain things are well beyond their jobs. This last encounter blew me away. The gentleman not only installed pedals we needed but took time to take us out in the back and show how they work with the shoes. It may seem so simple but it has been the reason she has not given up on this sport. I believe his name was David. Thank you to him and everyone. We will be back again!
The service we were provided from Jax was above and beyond. From the education of a properly maintained bike, to assisting my wife home when we had forgotten the key to our bike. Every employee that we have interacted with has been outstanding. My 13 year old son has risen over multiple times and has always been greeted with kindness and the team there has helped him out also.
Sherrie was a pleasure to work with for the purchase of my new Domane+. She was very patient with all of the questions that I had.
Great shop and informative staff
The service was outstanding, very nice and understanding on what type of bike that would work for my needs..
Very knowledge helpful and friendly .
Friendly service and very knowledgeable and effective personnel! Thank you to Jeff and Anders!
The service was great, very friendly, went beyond anything required
So fast, convenient, very good customer service
I definitely recommend to my friends
Simple fast shop no run around love it
Nice employees
Service department mgr Jessie, very knowledgeable, kind man.
I have purchased my last three bikes at Jax, and have had them serviced regularly at Jax Huntington Beach. Never have had a problem. Good people and service. Very happy with Trek bicycles!
Great service department. Always a good experience at the Yorba Linda store.
Super friendly staff always wanting to help and get me back on the road as fast as possible. It's nice interacting with people that truly love their craft, job, and hobbies.
Fair prices and service. Johny was super nice and knowledgable. Really helped me out getting my first MTB!
Great selection of bikes, very friendly, offered our 6 year old son a test drive, he felt comfortable and we immediately bought a bike for him.
I bought my Roscoe 9 at Jax Bikes Irvine that was my first 29er; It's the best bike I've owned. So far the service on the Roscoe has been great as they'll inform me of worn parts needing replacement.
Excellent service! Excellent communication. Very much appreciate the Huntington Beach Crew.
Everyone is very friendly and welcoming.
Andrew is a great guy providing excellent service to make sure your bicycle is functioning well
The customer service was on point and the employees helped me decide on a front light mount!
Bike feels great shifting was very smooth. Brakes felt great as well. Muchas Gracias Thomas😀
You have what I need for my bikes. The people who work at the store are friendly and knowledgeable.
Great service and quality products.
Thanks for taking care of our bike tire right away!
Customer service is always on point at Jax. Nate and Eddie did a great job helping us. It’s good to see Eddie at the Yorba Linda store after the doors closed for the Fullerton location.
Good selection and great service.
Quality bikes, great service, knowledge from employees. Friendly.
Great customer service with reasonable prices.