Customer Testimonials
Personable
Friendly
Very helpful, friendly staff. Changed my son’s bike’s tires very quickly. We appreciate all your help!
Amazing service team, went above and beyond to assist me with my kids’ bikes.
I thought First name removed, the bike desk guy, was great! He gave a clear and concise summary of what was wrong and even noticed some things I had missed. Prices were upfront and fair.
Employees always helpful, knowledgeable on products and I’ve been going there for over 25 years, my 4th bike there. Mechanics are always great, too.
The service provided by all staff members was exceptional and beyond expectations. Well done!
Professional and timely service to our e bike. Thank you.
Friendly, helpful staff.
Johnny in Laguna Niguel was awesome. Very thorough and knowledgeable.
it was great job. thank you
My order was potentially delayed and the store called to let me know they were sourcing items from multiple locations and it would be shipping later that week. Not many retailers would have taken the time to call and leave a nice detailed message. It was much appreciated and everything arrived as ordered!
good server vice. very prompt.
The service section Manager Nick is outstanding! He is very customer oriented which makes me feel very comfortable putting all my bike's service needs in his hands.
Anders at the Long Beach location was a great help in purchasing a new bike and accessories. He took the time to answer my questions and make sure I understood the features and options. He was patient and knowledgeable and made sure I felt comfortable not only with the bike but making such a large investment.
Super helpful and willing to let me watch while my bike tire was changed so I can learn how to do it myself!
Extremely professional & knowledgable. Natalie was great showing my daughter how to understand and use her new electric bike!
Service is excellent, everyone is very helpful.
I am so thankful to Thomas at JAX Long Beach! He went above and beyond to help me with my issue! I can’t thank Thomas enough!
Jax Murrieta service crew is always great! They upgraded my Shimano Di2 drivetrain and it's just as smooth as it ever was. A big thanks to Jordan, the Shimano expert on staff, the extra climbing gears work as advertised... NO HILL TOO SCARY NOW!
Great service! Knowledgeable and keen to help.
Team there is always helpful!
You staff is very helpful and nice.
I had visited this store a few times before to pick up some smaller items, but while there the staff was very informative and helpful while I window-shopped the gravel bikes.
When I came into the market for a gravel bike, I did a little online research to narrow down which bike I wanted. It turned out it was one of the bikes the staff member at Jax had recommended and showed me while I was previously in the store.
When I came in to purchase, it was close to closing, but the guys working were still very welcoming and assured me I had plenty of time to find a bike and make a purchase.
I got what I wanted, as well as the necessary accessories, and left a very happy customer. I rode the bike the next morning and it was perfect.
We are newbies to the cycle world and went here to get a good seat. The customer service was above expectations. He told us about the seat we selected and explained our “seat bones” and how it impacts our ride. They have a great tool that identifies your seat which in turn helps know the width of seat is best. We will be back and recommend JAX.
Staff is friendly courteous and kind. Service Manager Thomas Adams is very knowledgeable.
But, a wider selection of socks and riding kits would be good.
The friendly attitude from all of the employee's at Jax. The attitude of the people that you deal with is more important that the selection of bikes, accessories, or the multitude of repair/replace options that a bicycle store contains. I always feel welcome at Jax, which is why I always come back to Jax. Thanks for everything you do! :-)
All bikes and services are of excellent quality. The staff are fantastic to work with making it a great experience to buy or service our Ebikes.
I recently had one of the best experiences in quite some time at Jax Bicycle Center. From my initial phone call with Joe to my interaction with the team when I walked in with my wife’s bike, Joe, Natalie, and the crew were all incredibly helpful and knowledgeable. If you’re looking to repair or buy a bike, Jax is the place to go. I highly recommend Jax Bicycle Center.
Great customer service and knowledgeable staff.
Friendly and helpful staff