Customer Testimonials
Derek was great, really helpful and knowledgeable. Will definitely be coming back for help with other issues
They were very helpful and patient with my questions.
The best; people, service and product line. Having Fun Since '71.
Fast service.
Good service. Thank you
I have had work done on an older bike and recently bought a new Trek FX3 bike from this shop. I’ve been impressed by the prompt and effective customer service. I like how organized the shop is with notifications and status updates on services. Paul was remarkably helpful when selecting the best fit for my cycling needs (transportation around the city and potentially doing a sprint triathalon). During our test ride, he provided feedback on how my body was positioned with the different bikes and explained the differences in the models. Paul was also very thorough in explaining different options with accessories. I could tell that he really cared about me having an optimal overall experience with my bike.
Johny B was absolutely amazing. Described what I wanted and price range on a new mountain bike. I ended up with the Roscoe 6 in the new lime green. Would recommend this shop 100% to anyone.
Received great service
A good range of quality products at reasonable prices
Good products, staff, service
Great staff! Always extremely helpful and friendly.
Friendly and professional
Service was excellent and repairs completed ahead of schedule.
Great service
Great service
Trek makes great quality bikes. Also, always great customer service!
Very friendly and knowledgeable salesman/mechanic.
However I miss the “old” Jax with more soft goods and accessories out on display.
Jax has the best customer service in town, hands down! They go above and beyond to make sure the customer is 100% stoked, every time.
Keep up the good work
Friendly & professional staffs.
Enjoyed the employees or guides that helped. Very friendly and easy to talk with.
I took my bike to have it serviced and they did an awesome job .They are very nice and very helpful. They’re not pushy and they always recommend other things that you can do but they’re not pushing you to do it. It’s really nice to go there and talk to them Get service and they’re very polite. I would highly recommend this place to anyone that has a bike. It could be an old one or a new one. They’re awesome.
The associate Nathan that helped us out was very knowledgeable and answered all of my 12 year old kid's questions patiently!
Always awesome service!
The staff is very friendly and knowledgeable. The service completion was quick.
Best bike shop in the Murrieta and Temecula area. Always great customer service, great prices, and the best workmanship.
Awesome team, awesome service!
Advice was great and Service was timely. I'll be back.
Jax provides an invaluable service and their employees go above and beyond. They kept the store open past closing so I could pick up my bike after they completed repairs.
Management is excellent and the staff is friendly, knowledgeable and helpful. The shop is well stocked and prices are good. I have purchase every bike and accessories for the last 20 years in this shop and recommend them to all my friends. Everyone should support local businesses that provide good service, selection, quality and prices. Keep up the good work.
Chad Wanke
Great team, great experience. If you're buying a bike or getting repairs anyplace else, you're wasting your time. Jax is the best.