Customer Testimonials
Professional and Friendly Team
Nice service
Service was very professional.
Excellent customer service and repair shop
The customer service is fantastic. Very helpful and friendly staff.
These guys are amazing! Everyone was extremely knowledgeable and helpful and patient! I got an amazing deal on my Electra Ponto and I LOVE IT!! They are so caring and interested in ensuring you’re getting the product that is best for you. It was an amazing experience. Thanks guys!!!
Got the ergonomic grips and they are the best. I have wrist problems so I have to have those grips to ride comfortably. Thanks to Nick for putting those on and adjusting my handlebar. Loving my new mountain bike thank you!
Friendly staff. Good service quality.
Your team is always helpful, efficient, and thorough. You consistently under-promise and over-deliver.
Tanesia was extremely helpful.
Amazing, friendly staff and the vibes were great!
Helpful advise and had the products I needed in stock
Was in Fullerton dropping off my car for servicing and was in a pinch for new cleats. They were very helpful and welcoming appreciate you guys
The guys were knowledgeable and helpful. Good selection of bikes and parts.
Jeff was very helpful and changed my front brake pads while I waited. Thank you!
STAFF WAS VERY PROFESSIONAL AND HELPFUL IN MAKING DECISIONS ON BIKES.
Great service.
I went into Jax to buy a kick stand for my grandson’s bike. They looked in the back and decided there were too many variations to just sell a kickstand without the bike present. I went and got the bike, stuffed it in my trunk (have a minivan, so that was possible, with help) and returned.
They got the bike out, found the best option, and installed it at no extra charge. I bought a water bottle holder which was also installed free.
I had been here before for different bike reasons and have always been happy with product and service. I see they have a wide range of electric bikes now, too.
Great customer service very detailed and answered all my questions
I was very happy to find an older 10-speed derailleur at Jax Bicycle Center, and they processed and shipped the product very quickly. AND they even called me to make sure everything was fine with my order. Top-notch service!
Friendly, and great selection of bikes, etc.
We needed a tune-up on an old bike, for my son who lives in LA. However, timing was tight as we have a planned road trip in a few days. Initially, I was told they were unable to complete the tune-up before we left on the road trip. That was fine, but we wouldn't be ablet to pick up the bike until we returned from the trip (our son would just need to wait). After getting home I received a call from I believe Vincent (?). He mentioned that he overheard my conversation, and said he would find time to complete the tune-up that day. The job was completed same-day and it made my son's day to be able to get the bike before we left on the road trip. That is first class customer service!! The first person I worked with was also very good (timely review of the bike and assessed needs to get it back up to good shape). Very impressed with the staff and service at Jax!!!!
Customer service was awesome
We love our new Townie Go! E-bikes!!
Guys who work at Jax know bikes and did a great job fixing three bikes!
Great customer service. Nate was very helpful and went above and beyond.
Responded quickly
I appreciate the solid customer service every time I visit. I'm not a frequent customer but when I need a bike related item, my only place to go is Jax's. Thank you
Great staff. Everyone is attentive and engages with you.
I was very impressed how fast the service turnaround was to bleed my rear brake.