Customer Testimonials
Good friendly service
Great service , knowledgeable advice and recommendations.
Fast and reliable service
Much appreciate the staff there. Needing an upgrade to a XDR hub from SRAM for a 10T cog cassette 12 speed.
Service Mgr Was extremely helpful in finding the right part, ordering and going above and beyond to install the new part. It’s service like this and being a field service engineer myself that assists those in need and will have return visits if needed. Thanks JAX for the above and beyond service. My Domane+ will now be a tad faster.
Jesse provided the best customer service yesterday at Jax in Huntington Beach! For a moment I thought I was in bicycle maintenance school! He took his time with me as he explained all of the details of changing a tire as well as provided meaningful insights to the latest technologies and products.
Everyone was friendly and the service was great.
Great staff
Customer service is exceptional. Your staff are professional, knowledgeable and courteous.
Friendly staff, timely repair
Friendly and knowledgeable staff, great communication and good selection of products!
Great experience at Jax bike shop in Laguna Niguel. We went in with a plan and once we talked to the knowledgeable, Johnny B, we changed our mind and found the perfect pedal assist beach cruiser.
Great staff and great selection.
Found what I needed and the whole process was quick and easy.
Friendly knowledgeable staff.
The tech you helped us with our bicycle purchase was very knowledgable and kind. He made our son feel comfortable trying out bikes, and we couldn’t be happier with our decision. Our son has been happily zooming around the last two days.
We stopped by on a Saturday. One of their employees helped us right away to find the product we needed (pedals for a mountain bike), put the bike on a lift, and quickly installed the pedals. We also decided to buy a water bottle holder, which he again installed for us right away. It was great to walk in and get such prompt service, as one of the pedals had broke, rendering the bike un-rideable. Thanks a lot, and we look forward to shopping here in the future.
Very friendly staff, knowledgeable and explained things well
Wyatt H. Is amazing! This is my second bike I’ve purchased and Wyatt has helped me both times. Thank you for being amazing.
Products: quality in a notalgic American made way
Service: excellent customer service from every single team member
Staff super helpful through the entire process. Appreciate everyones helfulness and also such a positive vibe with customers
Definately reccomend to family and friends
I appreciated how the technician explained to me how to fix my brakes with the parts we bought, even though it was close to closing time.
He was very concise and thorough.
We were able to get home, repair the bike and get our ride in!
Expert service and sales people. Knowledgeable and friendly
Service was great! Very helpful and nice
Customer service is incredible.
Jeff was an incredible resource for us as a family. We went in yesterday looking to purchase two bikes for our kids. They were their first new bikes and Jeff showed an incredible amount of patience with us as we decided which bikes were going to be the best for our kids. He offered so much insight and had great, honest recommendations. We were so pleased with our visit.
The lady that helped me was very nice and knowledgeable. She helped me choose the right helmet for me and my wife and answered my questions regarding a rear bike rack.
I have worked with Anders, Thomas, and others for years in servicing my older bikes and the recent purchase of a new Domane. They are excellent and provided outstanding customer service!!!
The people. Answer and the whole team
They stand by their work.
Top quality products.
Great customer service, knowledgeable, good price and delivered on time
Relaxed and friendly service. Helpful without pressure.