Customer Testimonials
My sales guy, Joe, was professional and personable while conducting business. He treated me with respect and courtesy.
Friendly and I liked my tune up
The Jaxs team has a mastery of all things Trek. They were able to resolve my bike needs in a competent and efficient manner. I owe them a large pie from Whole Foods. Thank you!!
Great customer service staff
Great service! Professional, experienced, supportive staff
Thank you
The service was outstanding. I was actually very surprised. I came in expecting to drop off my bike and then arrange to have it picked up later on during the week. But the technician immediately took my bike, started to inspect it on the spot. Then walked me through what all the issues were. Provided me with several different options. And then was upfront with not only cost but labor. He was friendly, informative, and very professional. It was a great experience. I was in and out within less than an hour. I highly recommend this place. I’ve been living in Long Beach on my life, and this has been one of the businesses that has been around since my childhood. Great to see they’re still here. I’ll definitely be back.
I had a flat tire and I needed quick service in order to get home! David took good care of me and had me on my way quickly
Jesse & Misty are great!
Fast efficient
Service department provided great service and answered all my questions. Finished my service earlier than promised.
I do not do reviews. But I can’t say enough good things about this store, the passion of the people that work here, and the quality of care and attention.
Would recommend this store to anyone that will listen!
Very knowledgeable staff that helped me from start to finish when I went to the store.
Great service and very friendly.
Great customer service & very punctual with their work
Helpful and quick service
Great guys on floor!
Quick & friendly!
Thankyou Jesse and team! Bike looks and runs almost like new!
Very professional customer service. The person that helped me understood exactly what I needed.
Also competitive price makes me feel good to get anything I need.
great service from the time i brought the bike in for service to the pick up a day later - your team was engaging ad friendly.
Jeff has excellent customer service skills! Very impressed from the moment I entered the store, till I purchased my bike. Thank you for asking
Friendly service and quality maintenance on my mountain bike. Thank you.
Transparent communication, and prompt service.
I saw your store online, came in and your customer service was fantastic. The gentleman helped me pick out a basket for my sons bike and taught me how to install it. He was so kind and helpful; answered all my questions; truly a gem!
That you guys had the Electra beach cruisers (the other place on Warner was out of stock and they didn’t know when they’ll be available again) and your customer service is excellent!!! I’m so happy with my new bike!
Good service!
Friendly and knowledgeable staff.
These guys are awesome! Friendly, helpful, creative, and helpful with my project. It was an unsual one, and they worked with me super well.
Everything about the service was perfect. From walking in to a “welcome” to finding the perfect bike for my son. Misty was so helpful we bought the first bike she showed us. We will be back!
My bike had a flat tire and they took care of it with fast excellent service.