Customer Testimonials
I like all the employees they’re very helpful and friendly are willing to go the extra mile to do the simplest jobs like adding lights and fire pump to the bike.
Jimmy is always so helpful and amazing!!
I like that your staff treats me respectfully, even though I am not a hard-core rider or bike enthusiast. Anecdotally, my husband used to patronize your HB location, however, his interaction with the staff was repeatedly dismal. There is such a difference in tone between the employees at the Irvine location - where I am always pleased with the service - and those who work at the HB location.
Appreciate the quick service and advice your tech provided during the repair. Great job
Great service. Very friendly and professional
Great people…Great services!
Great service, very helpful! Ill be back most likely to get all my service work done and to get acesories
The people at Jax have been universally helpful, and the service is fast and high quality.
Vince Eddy and Lawrence are all very good people and excellent service!
Wow, fantastic customer service!!💪🏼👏🏻👍
Excellent service.
David & Don are always SUPER helpful with my bike related needs. This visit, my car was unfortunately broken into as they were helping me to remove my son’s bike. David tried to chase down the car unsuccessfully. He assisted with the police report after & did what he could.
I have been going to Jax for ? seven or eight years ? The guys are knowledgeable sweet and know a lot about bikes and the sport of cycling. I also love how great Trek customer service to me has been outstanding and I found they go above and beyond to help you. Thank you.
Tje clerk was very nice and went above and beyond to help me.
Reliable service, knowledgeable staff, no pressure …
Professional service!
Great service and knowledge whenever I bring my bike in. Mark and Jimmy at your Yorba Linda store have always been so helpful
I want to thank you Jeff and Natalie for always being there for us.
Jeff, you and your staff are amazing people, as well as knowable, hardworking, kind and very professional at all times. I am sure everyone that uses your service at Jax, would agree with me and for the ones not using your service yet are missing out. It's nice to walk to your store and be remembered by you and your staff. It's also nice and comforting when walking in your store that we will find someone that is always ready to help and go the extra mile to ensure your customers are always first and treated with the highest respect. Jeff, you and your team have always gone an extra mile to help us and I want you to know that I will always be very grateful for all you and your team has done for me and my grandson Michael.
Thank you!
Semper Fi,
Frank
The manager seemed to really his stuff , I think his name is Jeff
We love JAX we’ve been loyal customers because of the friendly and knowledgeable customer service. If it’s not done right first time they will go out of their way take care of their customers. We will be back when our daughter outgrows her 2nd bike. Go to Jax, get yourself on a bike and start your way onto your next outdoor adventures! Happy biking
you were quick and kind
I have been looking for the extended range battery for my pinarello e-bike with the TQ motor and i know that trek uses the same motor for some of their bikes. Being unable to obtain one for my bike dealer I contacted Eddie at Jax bicycle shop in Fullerton. He was able to order the battery and all the assesory needed to secure the battery to the bike and update the firmware. He knew exactly what I need. Service was fast (30 mins) to install everything and everything was working as it suppose to do. I highly recommend Jax for all your bikeservice needs. they have a lot of different bike style and prices in stock.
The team at JAX is very helpful no matter the issue and go way beyond what I experience anywhere else. The don't sell, they help you buy. Very classy operation at JAX in Irvine CA.
Special thanks to Don and David.
Were really helpful in selecting my bike. Took in trade ins. Were very knowledgeable and the bike is great.
Good people skills
Range of products
Love this shop. So professional and friendly
Great guys in the shop - personable and professional. What more could you ask for?
Every one was great and totally into fixing up my old 1991 mt bike. Much thanks to Jeff and JT for getting the ol girl back on the road
Great service department. Both employees
Were very helpful and knowledgeable. They completed the job very quickly too.
Knowledgeable staff