Customer Testimonials
Everything
Customer service is great. Cole provided a friendly greeting at the front door, and Kaden was able to expedite repairs. Excellent teamwork!
Everyone at Jax in Yorba Linda is helpful, friendly and knowledgeable. I appreciate the excellent service. Shout out to Wyatt and Nate who've helped me several times.
Outstanding customer service! The representative called me multiple times to suggest biking jerseys that fit my exact requirements. Their expert recommendations led me to add a few more items over the phone to my original online order. It felt like a true concierge experience—thank you!
They get the job well done
Customer service, friendly inviting atmosphere
Staff is always friendly amd helpful
The JAX service team is incredibly knowledgeable and prone to fixing issues "on the spot" as opposed to automatically taking the bike in for multiple days. Great responsiveness and fair pricing.
Excellent customer service.
The representatives were helpful and able to fix the bike quickly.
The person I spoke to gave me some good advice, even though I wasn’t quite understanding it after I replaced the tube I was really satisfied
Good selection and great staff. I purchased a bag online and was notified it was ready. I arrived 30 minutes early before store opening after a very long drive but was let in to pick up my bag so that I did not have to wait outside. Employees who were working and getting the store ready to open were very friendly and patiently answered all my questions. Great customer service. Other businesses need to learn from these guys. I will be back again when I need other items.
Salesman was extremely knowledgeable and helpful and low key.
Excellent service by the service techs that got my bike back on the road!
Great service
I traveled overseas with my Trek bike and the disc brakes bent a little. Called Jax and brought the bike and was out of there within 30 minutes. Great Service, great price and surely will continue to be a Jax customer. They know about bikes.
they know what customer service is all about and their prices are very good.
Jeff and the team at Jax Murrieta are so good and genuinely helpful. Thanks team!
Knowledgeable and very polite.
Very knowledgeable staff and good selections.
Jax Bikes is a great store. Everyone who works there is knowledgeable and helpful. They actually stirred us in the direction to take the warranty on our tube that we had installed a couple years back. With that we received free fixes, on our bike tube. Worked out great!
I came for repair of older bike and I was very satisfied with that service. People were friendly and knowledgeable
just walked in with a flat and they fixed it in a few minutes. cant beat that.
I was in search of a thief-proof bike lock, and Jax has several options from which to choose. The friendly sales associate greeted me upon entry and guided me through lock options to help me select the best lock for my bike. Since my current cable bike lock was recently tampered with, I was feeling more motivated than normal to find a stronger solution. I picked a chain-style lock at a reasonable price that offers tougher protection than my now-compromised cable lock.
I also talked with the sales associate about outfitting my 15-year-old bicycle with a new kickstand, since its original kickstand has fallen off. He consulted with the mechanic, and they both assured me that all I need to do is bring in my bike and the mechanic will install my older bike with a suitable kickstand.
I was having a bad-luck day before walking into Jax Bicycle Center, but I left the store feeling much better. I highly recommend this store for friendly, caring customer service and ongoing bicycle maintenance.
The employees are very knowledgable, personable and helpful.
A great team of dedicated employees, that ate experts with the Trek products.
The service was great! Extremely helpful and informative regarding the products. The employee took time to show me how the tire pumps work. I also purchased a new bell which she put on my bike. I appreciate the time and effort that was given to me while working with her.
Great customer service. Fast friendly service.
After I picked up my bike I took it back to have the service schedule reset. It was taken care of immediately and with apology (wasn't necessary). The service people are very nice and friendly.
Nick went the extra mile on my bike. Got it done quickly and professionally.