Customer Testimonials
I had the pleasure of meeting ?Mike; who lifted the bike and fixed the derailleur, if was off after I went for a ride - extracted from the bike rack and it came off.
Note: I initially bought the bike at the Cyclist and haven’t any problem with it. I initially tried putting it own but the grease was a major problem. Charged me a nominal fee and added some solution for the chain. I said you have to charge for something.
Brought my 10 to 15 year-old townie bike and they completely overhauled it. It’s just like new and I’m out enjoying ridding again. It’s not cheap ! you get what you pay for. High quality mechanic rebuild.
Knowledgeable staff who are courteous and helpful.
Just good old great customer service. Quick, on the spot, assessment, no up-sale perceived, delivery dates met, and the work was done as promised.
Tara originally showed me the bike and did a good job selling it. Paul helped when I came in and was able to change the bike to fit me
They stood by a faulty rim and replaced after 8 flat tires this year!
Staff was very frieldly and helpful.
Great service from Braxton and LN team.
Excellent
Good selection of items for biking
Not the same as every other bike shop
Great customer service with knowledgeable, detailed service team.
Very friendly and helpful
Overall experience has been great. Staff is very helpful.
The staff is always friendly and extremely helpful!
Great service by Paul. Found us the perfect cruiser e-bike for us seniors. Answered all our questions and let us test drive the bikes. So far, we really enjoy our new bikes.
The team at Jax Bicycle Center in Irvine was fantastic. Nate was extremely helpful, answered all of my questions, and made sure I was properly sized for my new road bike. I really appreciate the time and attention the entire team provided. I’ll definitely be stopping by over the next few months to learn more about the bike and explore additional accessories. Thank you again for the great experience!
All of the mechanics are super nice, helpful and extremely patient. I enjoy coming in for any bike needs knowing my problem will be solved
Great shop with awesome selection.
I like Jax!
I wish the tire had not gone flat, but I do sure like coming in to Jax.
The people are great and friendly. Don’t just want to sell you a product but the right product.
My son was looking for a bike and honestly every where else they treated us like we did not deserve to buy because he’s big and tall but he is till a kid.Paul was so nice he actually take the time with out judgment of my baby size and help us as much as he could so we ended up getting him a bicycle and we definitely going to get his brothers one bicycle as well just because they took the time and the effort to make sure that he got what my son wanted and deserve.I can’t be more grateful and satisfied with his help
Great service. Completed in a few days. Fixed the problem.
Excellent service and a great addition to the community! I was having trouble installing larger gravel tires and converting to tubeless, so I returned for help. The team was knowledgeable, patient, and showed me several useful tips and tricks—all at no charge. That kind of service and goodwill has earned my future business.
Thank you, again Robert!
Best
Josh Peters is the best!!!!
Whenever I show up at Jax in Yorba Linda, I am always greeted by the guys working that shift. They ask me what i need , and they always deliver! I ride trails with a ton of thorns and even though i have tubeless tires, Mother Nature gets the best of me. I had close to 5 holes in 2 tires, he removed the thorns and shot that silicon stuff inside my tires and gave em a good spin to let the silicon do its job. It worked, i got home and rode around the neighborhood, the air stayed in. I waited til the next day and the air stayed in. Yay!!
The young men that helped me on two occasions were informative and patient. They definitely solved my problem. The prices were very reasonable.
Excellent service!
It’s not so much the products, as they are the same. It’s the service! Jesse is amazing. He provides real information that is usable. Being a cyclist himself he can offer true insight and recommendations that are worthy. He’s not pushing the best and most expensive, he’s listening to the customer and providing them with the product that matches their needs. It’s been a long time since I’ve been into a shop where I felt I could trust the staff to listen and offer what best fit my needs. Hats off to the service!
Really appreciate the guys helping me out with my new elbow pads on my trek seven series.