Customer Testimonials
Great customer service
The manager was very efficient and very customer service oriented.
Ever since I bought my TREK Verve 2 at JAX last November, I've gotten great service from the friendly, knowledgeable, & trustworthy people there. I'm an avid cyclist. It's GREAT to have a go-to shop like JAX. It's a fun place, even if I want to just drop in for some window shopping. I highly recommend JAX to anyone who enjoys cycling at any level.
-Matt Cohn
Nick (Mick?) was extremely helpful. He was proactive and kept me updated. When a part I needed was no longer avaliable, he found a replacement on ebay. When it arrived I brought it in and he slapped it right on while I waited. There are bike shops closer to me, but I always ride by to Jax because of the quality of servce.
Excellent customer service!
Great service. Bikes are running great. Good communication system as well.
Here’s a polished version that keeps the feedback constructive:
The manager was very thorough when I dropped off my bike and clearly explained the service that would be performed.
However, when I returned to pick it up, I was simply handed the bike with no explanation of the work that had been completed. Fortunately, I’m familiar with bike maintenance and tune-ups, but a customer with less experience may have appreciated a walkthrough of what was done and any recommendations moving forward.
The bike appeared to be cleaned, but I noticed there was still dust under the seat. More importantly, I expected some level of customer follow-up, such as explaining the adjustments made, reviewing any findings, or even suggesting that I take it for a quick test ride and let them know how it felt.
Instead, I walked outside and tested the bike on my own before loading it into my car. During that ride, I noticed the seat had been adjusted higher than where I had left it. At that point, I chose not to go back inside, but it added to the feeling that the pickup experience lacked the same attention and communication that I received when dropping the bike off.
Very timely repair with good parts a expert installation
While they couldn't meet our timeline for a new wheel this time, they helped us find a place that could. They will still be our first stop for maintenance!
You carry quality bicycles and have experts in store.
Great bike store in downtown Huntington Beach. I have been going to them for over 20 years. They are always helpful and friendly. Prices are competitive as well. My go to store when I visit from out of state and need a quick tune up or top off the tire pressure on my bike.
Great service!! Love the people working there. Products were good too
the client service.
Solid customer service (friendly), and knowledgeable team.
Very helpful and friendly
The customer service was great
Great prices and fast delivery service
The family at Jax is Awesome! Super friendly, helpful and NO upselling.
Friendly staff every time I go
Very friendly staff vey helpful
The quality of the e bikes. The variety of their products.
Good CS! Easy transaction.
Friendly and went out of their way for me
Service was great and prompt.
Best bike shop I’ve ever experienced!
Knowledgeable
Efficient at troubleshooting
Able to do a great job at reasonable prices!
Personal service and equipment availability
I am very happy with the Thule car seat it fits my bike perfectly, and my child is extremely comfortable and happy on it.
Had purchased new tires for my bike and had both tires replaced by JAX technicians. They did an excellent job and got me on my way in no time. I would definitely come back and would recommend to anyone to check them out.
Great customer service. Approached as soon as entered the store and explained best options. They will work with you based on your "wants".
repair department went out of their way to fix my bike that had an obsolete part- great job!