Customer Testimonials
Love our new bikes! Staff - Paul - was great. Very helpful, found the color I wanted and had them brought yo Long Beach store.
When I went to pick up the staff helped adjust my seat and reminded me of the free 6 month service check up.
Great experience all around.
The manager was very helpful
I went into the JAX’s shop in Long Beach to buy a replacement Blendr bike computer mount after it broke during my ride. My intention was to take the Blendr mount home to complete the repair myself. Not only did the shop have the part I needed but the employee who assisted me also offered to switch the broken part with the new one while I waited.
Great products, great services. Consistently excellent shop. JAX is my go-to for all things bicycle.
Been at the store three times and was attended to consistently with or without any purchase. Joseph was outstanding!!!
They have years of experience working years on bikes.
Robert was extremely attentive as was the other young men working. Service staff were equally friendly and helpful
Great selection
Excellent service & quick turn around
Bikes get fixed correctly
I have visited the Laguna Niguel after years of not being able to visit the last time I remember purchasing Box Two Prime 9 cassette for 9 speed setup, now I building a steel hardtail, and this would be the first time I am building a 12 speed drivetrain so went with SLX/Deore Shifter+Rear derailleur. Thankfully the service advisor was able confirmed the Deore shifter is cross-compatible with the SLX 12 speed rear Derailleur, I was glad that I did stopped by at this location thanks to the recommendation of the General Manager at Huntington Beach Misty as the Laguna Niguel is more mountain bike orientated location, and would be likely to return for a 12 speed microspline cassette Shimano.
Nick and Braxton have been beyond "client service". Classic old school making sure their clients are happy. Thank you for all the support. I've recently moved to the area and I'm grateful to have such a great bike shop to support my riding habits!
I'd like to commend Johnny for all his hard work and patience with me. I purchased a Trek Charter 5+ S about a week ago, and it's my first e-bike so I had lots of questions. Johnny was patient, professional, and encouraged me to ask anything that would aid my understanding of e-bikes in general, and the Trek that I bought specifically.
He provided a lot of information on my initial phone call. Then I went down to Jax and he let me demo a similar Trek Charter 4 since the 5+ wasn't in their stock. When I returned to pick the bike up, he again spent a lot of time with me to make sure I was happy with the bike, that it was fitted properly and that I had at least a decent understanding of the display and software (it was complicated for me).
He's a true asset to your organization and I won't hesitate to return to Jax for service and add-ons. Thank you and please feel free to contact me with any questions.
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The products are of great quality and the service is impeccable!
Very Knowledgeable on all Repairs !
Great service and my bike (Felt graphite hard tail mountain bike ) came out of a regular check up looking and operating like brand new. Cole was so helpful in giving me great advice about how I can personally take care of the new technology on bikes. Thanks so much.
Quality
Good service department
Convenience, great work, helpful people.
Braxton went above and beyond to help us to get our warranty covered in did a great job of getting our bike back quickly. They have always been very professional and helpful.
Very personable service!
Close to home, staff is very helpfull and if they don't have it, they will get it and promotes cycling with group rides
Employees were very nice and friendly!
Very friendly staff and my
Bike was serviced earlier than quoted!
Whoever the kid was who helped check me in (don’t know his name) was phenomenal. He was patient, didn’t push any sales on me, and was cognizant of other customers waiting to be served. I was impressed by this you man’s demeanor and professionalism.
Friendly and knowledgeable staff
Friendly staff and variety of products
Quick turn around for service and friendly staff. They even sent my bike back cleaner then when I dropped it off. Thanks Jax
communication, professionalism, speed
The tech was kind and helpful, and not pushy.