Customer Testimonials
I like how I was able just to walk in I get my tire fenders taken off, my Chain guard off, on my hundred dollar bike and they did it for an affordable price. I just wanted to really extend my appreciation. I really wanted that stuff off my bike and they did it.
Bought many bicycle tires and tubes. Staff always pleasant.
The staff is always friendly and very knowledgeable.
Excellent staff
Paul was incredibly knowledgeable and helpful with repairs I needed for two of our bikes that were pretty worn down. He took the time to break down cost and inspection notes for me and the bikes were ready for pickup super quickly within a couple of days. I ended up having to bring one of them back in for an unexpected issue and Paul fixed it on the spot without charging me anything. I really appreciate the top tier service and attention to detail at Jax’s and will definitely be back for any future needs!
Friendly and knowledgeable staff. Always a great experience
Quality service and products
Have been into the shop many times for various reasons, and the staff is always incredibly helpful and knowledgeable. Great vibe in the shop in general
Very friendly and knowledgeable staff, clean facility and reasonable pricing
Excellent service, great people, all-round great bike shop!
Everyone at Jax is always super friendly and very helpful. We have our e-bikes serviced at least once a month for the last several years. Every time we can count on a quick turn around and efficiency. This gets us back on the bike trails asap and we so appreciate the staff! Ty and keep up the good work. We always tell our e-bike friends about your proficiency! Many of our friends have been returning customers and are as happy with you as we are!…. Cheers 🥂
Convenience of location, service and selection.
Great communication regarding order status and readiness
Everyone was kind and prompt
your sales ladies were the best, great customer service.
Excellent service- if they can’t help you they refer you to who can. The older gentleman was the most helpful in both purchasing tube I needed & referrals for replacement spokes for antique bike.
Staff is great, Missy is very kind and knowledgeable.
Jesse was very kind and informative. You can also see that he enjoys what he does (something rare today, in my opinion). The bike was finished correctly and on time. Jesse also helped us with add-ons to the bike. Jesse would be the reason we would come back and for the rating of 10.
Friendly services
great selection. good financing options. helpful staff.
We really enjoyed our experience at Jax!!! I had test ridden a bicycle and loved it… However, we did walk around to a few nearby shops, but quickly went back to Jax to purchase my new Trek bike. All of the employees were helpful, however Tenecia was above and beyond awesome!!! I highly recommend going here if you’re looking for a bike, they can answer any questions that you have. In fact, I went back the next day because my friend had a flat tire and they helped me right away and Misty was extra helpful in in securing the tire on the back. Great employees at a great store!!!
Misty was really great, and I have to say, this seems like an excellent neighborhood bike shop. I don't live super close, so I haven't been there for a while, but they had the bike I needed for my daughter, so I popped over. Will definitely be back.
The employees are helpful and knowledgeable about their products.
Customer service is Great....that's what counts to me.
Great service
Misty was incredibly helpful with tons of valuable information while I was making my decision on what bike to buy.
I am a Trek enthusiasts and have been for about twenty years. I ride a Trek and all six of my grandkids ride Trek bikes. This was my first experience buying a bike from Jax. I appreciated how easy it was to pick out a bike, pay for it over the phone and pick it up several weeks later when we arrived in town for our grandson’s birthday
Super friendly
Explained the cost and timing to do the repairs.
They fixed my kickstand tightened it up without charging me. I thought that was pretty good of him and also helped me get my battery back on. Great job.