Customer Testimonials
Great information and customer service
A rare find in today’s retail environment!
The service is expedient and friendly. I will definitely come back. Thank you.
Got a great bike! Had an issue with manufacturer and the team was very helpful in getting it resolved. Clear instructions, prompt attention, and an overall good experience.
Helpful staff
Great products and in store services with products.
Nice staff. Fair prices
John Brady was great! Knowledgeable, helpful and patient. You have a nice selection to chose from.
Great service from John. Professional and kind. Exceptional service.
Great selection. Clean stores.
Reliability
Great customer service!
Service is great.
Top notch service & products. Always treated professionally by knowledgeable sales & service staff. My favorite bike shop.
Got a good deal, bought 3 bikes.
Quick and honest. Knowledgeable personnel really helps.
Misty is an amazing manager. Also Johnny did a great job changing my chain and putting new fenders on my Trek FX.
Thank you for your help in trying to find a new handlebar for my Electra Bike. The ones that came on the bike were way too big for me and causing discomfort when I ride for long periods of time. You sent for a new handlebar for me. In the mean time we found one on line that was just a bit smaller than the one you ordered and we used the one we found. But, we could not have done this without your advice when we first came in looking. I was able to return the one you ordered for us and I want to thank you for all your help. I will always go to Jax's for my bicycle needs and recommend Jax's to all my friends.
Greated very professionally. My bike was completed on time as stated and when asked a gentleman helped me put my bike in my SUV.
Best bicycle shop ever.
Nice and efficient people: good advisors and great repairs. The best. Period.
The staff was very knowledgeable and very helpful in showing exactly what was needed for our two e-bikes. They did a great job in every way!
The staff at the Huntington Beach location were very helpful and kind when I was purchasing my 1st E Bike! They were very knowledgeable when showing me the different bikes. I will definitely buy another bike at that location!
Great customer service always and zero doubt that maintenance crew will take care of my bike!
Awesome store! Will be by again to have my bicycle serviced, friendly staff!
Thank you so much for helping me to chose a bicycle. I asked too many questions, but you were all so patient with me.
Your customer service is exemplary. I don't have the gentleman's name however, he was staffing the repair desk yesterday, 8/9/26, mid-day. I purchased two tires that I wanted to install myself and he provided very helpful advice. Simply a superior retail experience due to his personal attention. I will never go anywhere else when it comes to fulfilling my cycling needs.
Great customer service, friendly and helpful!
The tire repair service was awesome. I paid for the repair plan and brought my daughter’s bike in. Took 15 mins to fix and I was out the door. Service was stellar.
Super friendly
Very professional and easy to deal with...They did a great job on my bike ...very pleased
Great selection and best customer service
Kid in the register Saturday was very good !!