Customer Testimonials
very good
Amazing!! first time in the store, I broke a part on my bike so I brought it in. Thomas went above and beyond to help me. I’m new to cycling so he taught me how to change a tire, and patch a hole. He spent a lot of time with my mom and I, making sure we knew the basics of cycling. 10/10 recommendation
Came in to buy a new saddle and handle bar grips. Met John who was very patient and knowledgeable. Left with the products and a nice feeling of having been instructed by an expert. The prices weren’t bad either so a great experience alltogether!
Great shop! Very good service department
Prompt and expert service. Been with them for decades. Do miss the Fullerton store as it was closer to where I live. Also had a larger service area.
The manager David has the best customer service I've seen from any industry.
My issue was diagnosed before I could be input as a new customer at the front counter. The warranty issue I came in to fix was completed perfectly. The previous store I went to about this issue did not remedy the situation and it escalated to the point of bike failure. The warranty work was done quickly and when I arrived at the store the tech took all the time I needed to answer my questions and along with questions I had about another bike.
Nice Work!! And right in my back yard.
Thank you Fellas........see you on the trails.......
Friendly customer service and not pushy. Helpful for bike fixes!
Service was Great, the looks Great.
Friendly staff, prompt service. All work completed according to schedule and communications was exemplary.
Good service on the assembly, it was very well done. However, the bicycle tires need to be inflated more—I noticed it when my son brought the bike home; as soon as he sat on it, the tire went flat right away.
I have owned 4 Trek bikes, still own three of them. Great product. I always get excellent service.
Bought three Trek Mountain bikes from you guys over the past decades and had periodic service/repairs done as well. You guys always have my back when I needed anything. Always appreciated.
Doug Watson
Phone number removed
Friendly
Great product selection and super helpful workers! One of the workers went above and beyond to ensure that my new bike fit properly in my vehicle and even got a cardboard box to protect the frame.
Very friendly and helpful staff.
Very friendly and knowledgeable staff.
Very courteous service staff—Andrew and Jeff are the best!
Great service! Always helpful and knowledgeable. My family and I have been going there for years.
Your staff is knowledgeable and friendly. Appreciate their assistance and dedication to service.
The team is very helpful and knowledgeable.
The service team were friendly, professional, and incredibly fast! I highly recommend these guys!
Great bike shop
I went in to fix a flat and the tech quickly took care of it. He was friendly and courteous. Appreciate the great service !
Friendly customer service
The service techs are great. Tell you exactly what needs to be fixed right away versus what can you put off in the near future.
We were very well taken care of!
John and Nerman were exceedingly helpful and knowledgeable.
Clear about what needed to be done to my bikes for service. Tech showed the issues and gave me brand choices for the replacement parts. Friendly staff and turnaround promise was met.
Service was awesome. In and out on the same day