Customer Testimonials
Name brand customer service is awesome
Great staff with a wealth of knowledge!
I went in there for a bike repair. Unknowingly went in there 15 minutes before closing and they didn’t mention it once and stayed back a couple minutes to finish the repair.
They took care of my bikes like how I would
Imagine my father or uncle would have. Took great pride in their work and shared very useful information throughout the process and the prices were unbelievable in a good way!
I am definitely coming back here if I ever need anything bike related due to their outstanding customer service!
I have always shopped at Jax and brought my bikes to Jax for service. I am completely satified with the service. The staff are so friendly and helpful. a solid "10" FROM ME!
Service knowledge and quality of
Products.
Great service !
The best thing was customer service.
It is rare now a days the employees know their products and even a rare occurrence when an employee wants you to purchase what’s best for you, not just acquire a sell. Both men, knew the bikes and made me get on them over and over again, speaking about ergonomics, muscle fatigue and optimal workout according to the appropriate size of bike
Thank you, for making me spend the time needed to find the perfect bike and for having the patients needed for that
DeeDee Townsend
Very knowledgeable and personable service - employees really take the time to go over products (Bikes, Accessories, etc.), which enables us to be confident in our purchase.
I had not purchased a bicycle in a long time, so was a little nervous going in, but everyone was very welcoming and patient. It was a good experience and 1 day later I recommended Jax HB
to an employee of a competitive retailer.
Everyone seems very polite and the work was done very well.
Great service awesome people very knowledgeable and I love you guys
Your employee Jose was really helpful in showing me how to breakdown my bike and assisted me in placing it in my vehicle after purchasing.
Staff was really helpful!
Great service
I went in for an adjustment on my bike and the staff was friendly and took care of the problem.
I was out in 30 minutes
Great service
Jimmy was extremely patient, professional and informative. It was one of the best if not the best bike purchasing experiences I’ve had, having bought 12 bikes in the last 3 years from 8-10 different bike shops. Great shop with exceptional service.
Everyone was nice and helpful
Bike service was outstanding.
I was able to walk in and get my flat fixed on the spot.
Amazing and friendly customer service by Jimmy at the Yorba Linda location.
Beautiful bike too!
Helpful sales people!
On the spot when I needed help with an about to be flat tire. Had me in and out with new 700x X 42 treads in a jiffy. Super service, super helpful.
Moved to Georgia and they repaired and kept my bike for about 4 months for me! Did an excellent job on repairs!!
The staff is alway knowledgable and friendly.
Knowledgeable machanic
Fast & friendly service
Jax person spent time answering all my questions even though he knew I wasn’t quite ready to purchase a new bike.
Expert guidance on selecting the right bike for me. Quality bikes and good service.
Always friendly and helpful service!
The customer service and knowledge of the Fullerton team is the best out there!
Fast shipping. Highly recommended!