Customer Testimonials
My sales rep (Jeff?) was excellent. Helpful, friendly, knowledgeable.
When I arrived to pick up my bike, the guy that helped was equally helpful and friendly.
Great customer service
Friendly, awesome help and service - always - thank you!
The lady who helped us was extremely friendly and assisted us in our purchase and even gave great accessories recommendations for our bike
Fast. Good communication
Friendly, and very courteous staff. Inventory having product in stock was also very much appreciated. Quick and convenient, great experience doing business with JAX Yorba Linda.
Very friendly and helpful staff. Paul was great to work with. He gave us all the time we wanted and didn't pressure us to do anything more than learn about the bike. We ended up buying 2.
Very friendly and helpful staff !!! Amal was a big help with my purchase she goes above to make sure your buying the right products. Also I’ve serviced my bike here and it was a terrific experience. Great job team!
The manager Jimmy was a pleasure to work with. I highly recommend this shop.
My favorite bike place 🙌🏾 in oc !
I received prompt service and tire was repaired in a timely fashion.
It doesn’t feel like a chain. It feels like an old school independent bike shop, with knowledgable employees.
Always friendly stuff and super fast service with a lot of helpful recommendations!
Very friendly environment, great customer service
Very friendly and helpful.
JAX has several shops in the area so we can go to what is convenient for us. Sales rep explained aspects of buying the right bike for use, and answered all questions. The bike purchased was properly and quickly equipped so we could take it when bought.
Jaylan did a great job for me
Attentive service to my visit in the store. Price checking was fast and made the purchase a fluid experience
Service was professional and completed in a timely manner.
I like Trek product and bought Roscoe 9.
I really liked the service from staffs.
All of them are super helpful from pre-sales thru delivery to my car.
I just moved to Irvine and Jax became my favorite bike shop.
Love that you stand behind the brand and service.
The associate who helped me was awesome!
Jimmy, the manager, provides personal service and does what he can to satisfy you needs. If an item is not in stock he will not hesitate to order it and get it delivered in a reasonable time.
Another good job and within an agreeable time considering the large volume of work they have.
Great staff. Knowledgeable and excellent service.
Friendly service
The customer service skills, the warmth & caring, ect.
Ease of use. Thank you for your great service!!
First time in the store. Service was exceptional from start to finish. They even put some attachments on my bike for me that I had previously purchased elsewhere. Would highly recommend.
The gentleman who helped me knew his stuff. He was kind and helped me out. I bought a lock and mirrors.
Brad P