Customer Testimonials
I’ve had my e-bikes in for service 3 times now. Had great results every time.
What I like (LOVE) best about Jax is the service. The service always exceeds my expectations. David Hanson from the Irvine shop is absolutely incredible, knowledgable, professional and just all around awesome. The rest of the crew there is also amazing! Just had my first experience at the Long Beach shop and it is also absolutely amazing. Thank you Jax for always making me happy!
- Moini
Knowledgeable Caring Atmosphere, I can see everyone take pride in their job.
Very knowledgeable and helpful salesperson: John.
Excellent service from Misty and others in HB, on an order that had problems.
Very friendly and helpful mechanic staff. Fast and attentive service.
Service is good, and you always seem to have what I need
Had my bike in for a service. I like that they did the service and also checked my bike over before giving it back to me and gave me a report.
Great Trek bike selection and our sales rep Casey was patient and knowledgeable!
Friendly and knowledgeable staff and we are Dave Hanson super fans!!!!
They know my name. They know my needs. They are friendly, responsive, and expert!
I walked in someone said hello welcome, i walked around a little see what jax has, in stock, it was nice to not be pressured about buying something. Had a look around picked up what i needed paid and walked out. Just the way i like it.
Trek is a great product/bike. Sales team of Kacey & Craig were awesome. Helped me find the best items at the best deals on what we needed.
Don not only did a great job fixed my bike and also explained to me very well. Appreciate his kindness and help.
First name removed
Brought my son's bike in for a flat tire. They repaired it in short order and explained the flat was due to low tire pressure. With that knowledge, I'll encourage my son to check the tires regularly to avoid these issues in the future. Don was very helpful and knowledgeable.
JAX has great customer service, awesome products and convenient location.
There are many kinds of bikes and accessories in a great store. I was looking for a handle tape and a red reflector on the back. I received a very kind guidance from the staff and even received a reflector as a gift. Thank you so much.
The people. Nick and Braxton are awesome to work with, even when bringing in challenging requests. And Johnny who was the salesperson that helps me pick out the bikes always makes sure I'm happy with my purchase and seeing if there's anything I need.
Fast, knowledgeable, and courteous.
Jax's in Laguna Niguel is AWESOME!
They are fast and know their stuff.
Great TEAM!
Jeff is very knowledgeable and answered every question I had. At first I was kind of scared to start talking and I was just looking around but Jeff made me feel comfortable and ask all the questions I had.
Friendly and knowledgeable.
The owner and staff are very knowledgeable and helpful.
Jesse did a great job in the service department helping me with an issue with my bike. Thanks Jesse!
Very informative and helpful staff
The service - the staff is very helpful
This shop is convenient, has great helpful staff who know what they're doing and they stock everything you need..
What I liked most is how kind Braxton was.
Everyone is always extremely helpful and knowledgeable. It's a joy to go into my local favorite bike shop!
Great and reliable products, helpful employees, and a great environment.