Customer Testimonials
Customer Service is amazing! Jeff guided me throughout the whole deciding and purchase process. He fulfill all my request and upgrade requests. I can say the buying process is super smooth because of him. Additionally, Will and Thomas are auper helful aswell. Great Fantastic store and customer service!
Fine personal service!
The service tech was awesomely all around
Excellent service
It’s a customer service is very friendly
Had what I needed to repair a 25 year old MTB
I called about in store availability of an item, the clerk checked and set it aside for me to pick up. He also was familiar with it and answered some questions while on the phone. At the store another clerk helped and was friendly too. That's a big difference from the Jax of years ago.
I was immediately greeted and offered help.
I bought the flat back about three years ago. It sucks getting a flat but Jax always comes to the rescue. Thank you so much.
It is local and friendly.
Great service. Friendly employees that care and want to help you out
don't push bikes so much
Nice and friendly timely manner service
The staff at the Yorba Linda store were unbelievably knowledgeable and helpful.
Great customer service, fair prices, clean and tidy store
Friendly and helpful staff
Rides like new
Neat and cleanly displayed. Knowledgeable staff.
You get quality products and services from knowledgeable staff
I had no problem navigating the website and ordering the item. Issues were related to shipping. But I understand that there is excessive rain conditions on the West Coast which the vendor has no control over. Spoke to a store representative. He was polite and efficient.
Great customer service and personable management and employees.
honest and great service+
bill morris+
you had the parts i needed
Very helpful and friendly service!
Thank you for making YL feel like a small town😁
The mechanic who set up my new emonda do a great job explaining everything I needed to know I a wonderful manner. Also the sales man was straight forward and pleasant
Awesome service!!
your expertise is so far above what i was getting @ menifee bikes. really good folks there, always really great to get me rolling again. i ordered my fabulous bike thru them instead of REI where i’ve been a long time member. every tune up tho, i was riding in for them to adjust the derailer constantly. i knew you guys had more ebike experience. i saw that upon you ordering my saris rack. i called yesterday to thank casey and jeff for getting my saris rack in better shape than it was upon delivery. drove me nuts and now both rack and my bike are like new! i know jeff and casey put on their mc guyver hats for the rack as saris was not replying to your warranty request. just thank you so much! stay safe out there and sing really loud! 5600 miles and counting!
The staff is always willing to help and the Tire Warranty Program is great, especially if you have an active 10 year old son. :)
Customer Service is spectacular!
品质优良，骑行感愉悦，