Customer Testimonials
Yes yes !!! I would tell others
Friendly and efficient service
Braxton from the Laguna Niguel location was excellent. Very open, honest, knowledgeable, and personable.
Service was and is always amazing. Gentlemans name who helped me with the flat is slipping my mind, but it was Sunday, 11:18 at around 1pm. He was outstanding and with many options (and some less expensive) I will return due to this employee
I had a tricky problem with a lock in place without a key to open it on a bike, they brought a took in from home to fix it and were generous in only charging me a modest amount for the work. IDK if every JAX is like this but that was my positive experience at the Laguna Niguel JAX.
Both are good
Honest knowledgeable people. Gets the job done.
Fantastic service, and very knowledgeable!!
knowledgeable and helpful techs
Jax had the cassette I needed in stock
Great customer service and very knowledgeable
Great service in short time and good price. The customer service team is very friendly and knowledgeable. Highly recommend!
Repair services
The guys were very helpful and brought an abandoned bike back to life, making it safe and ridable for the intended student.
Good
Very costumer friendly and knowledge personal. They know what they are talking about and go out of their way to help you out.
The staff our always 💯 supportive and helpful with giving me a hand
Personal, professional and thorough’
John B was great to work with. He took the time to explain details and was very helpful with my decision process. Thank you for going above and beyond. Now, I'm a very happy owner of a Trek Rail 9.8!
Pleasant staff. Service is good and I am comfortable taking my bikes there for service.
Anders was a great, low pressure/high knowledge consultant! I'm new to the world of e-bike and he made the transition easy by giving me the tips/techniques as I needed them. The new bikes and rack are great too!
Very good and efficient repair service
Quick and effective service
Amazing customer service
Outstanding Service at Jax Bikes!
I've been a regular at Jax Bikes, and I can't say enough good things about their service. Braxton, Johnny, Joe, Nick, and the whole team treat me like royalty every time I walk in. They remember me by name, which makes me feel truly valued as a customer.
Their service is not only incredibly professional but also fairly priced. I've never had to wait for a part to come in, as their shelves are always well-stocked with everything I need. Plus, they consistently meet their promised timelines for service completion.
If you're looking for top-notch bike service, look no further than Jax Bikes. They truly set the standard for what a bike shop should be.
Quick response, friendly staff. Super fast service!!
The employees set my son up with his first bike and they were amazing. They allowed him to help and be apart of the process. Thank you so much for making his birthday awesome!
Great personal experience
Service was instant and excellent. Joseph was amazing. Greatly appreciated!
Excellent staff and prompt service
Great service and staff.