Customer Testimonials
Great customer service. And who doesn’t love Park Tools
I think the labor is a little pricey, i won't make this a public feedback... but a recent visit revealed to me that flat rate pricing for minor maintenance was a bit of a sticker shock. Details might reveal my identity, I hope you understand
The staff is always very pleasant and knowledgeable.
Services are the best I have experienced in the industry. The service manager and his team are always professional, courteous and very helpful and prompt.
Sales side is very attentive and greet you right when you walk in the door. The store manager has come in and really changed things around. You can see that the team is happy and get along and work together very well which makes for strong morale which shows in their customer service.
Good people. I went in for parts for an old diamondback. Some bike shops have an attitude about people that aren’t totally gung ho for one aspect of bicycling. There was no attitude with the folks in the store. I really appreciate that.
Knowledgeable Friendly people and fast service.
Courteous and knowledgeable on everything they do .
Super friendly, very helpful & extremely knowledgeable
Great affordable prices and a plus customer service . Andrew and Jason are super cool and that's why I keep coming back to this location
Parts available locally.
very nice there
Great services. I'm satisfied with my purchase.
I spoke to several employees of Jax Bicycles in Long Beach trying to decide which bike to buy. All of them were Extremely helpful guiding me in my final purchase. There was absolutely no pressure to buy. I highly recommend Jax Bicycles.
Will is great!!!
Friendly and helpful staff relaxed atmosphere, good return policy. You don’t feel rushed when looking around. There not pushing you to purchase anything very knowledgeable staff.
The customer service was amazing.
The people there were friendly and very helpful and made sure I had what I needed before I left!
The staff was friendly and helpful. They immediately address my problem and fixed it while I waited. Great service!
The service manager was super friendly and helpful. He helped me select the right set of bike lights for my needs.
Your location's floor manager Derek is positively a cycling guru. Never met a cycle shop expert at the level this fellow operates. Jax is extremely fortunate to have someone with his know how and knowledge on staff. Please do all you can to make his stay there worth his while so he will be there for many years to come.
Great help finding a better tire
Very personal and mark dis his best to get me the best performance & best deal
Very honest and knowledgeable team you have there.
Josh & Lee at the San Clemente store have a lot of knowledge about bikes, helmets, etc. They listen to your questions and provide excellent service!
Great service and kind staff
Convenient location friendly and helpful staff.
Quality service at reasonable price
Very good experience with the entire staff. They took care of my issues and serviced my bike well! Thank you!
Friendly, professional and knowledgeable.
I often need parts or accessories and Jax is the biggest, most well stocked bike shop in Long Beach
Team did great.