Customer Testimonials
Service department is always friendly and takes care of my repairs quickly; go the extra mile to get me back on the bike !
The customer service was incredible! Very helpful and knowledgeable staff.
Friendly, very helpful, honest
Everyone works hard to assist you in making an informed choice on a purchase and/or servicing your bike.
I went to Jack’s bicycle on the 11th Saturday afternoon because my wife and son had dropped two bikes off to get Repair which I always buy the Fix flat repair package on every bike that I have apparently one of the bikes did not have the package from what my wife told me, but when I arrived on Saturday, the gentleman took the extra time to find it I really appreciate it and everything turned out. Great I appreciate customer service like that nowadays wherever you go, they always have a habit of saying it’s not there. Nothing that I can do about it, but this gentleman took the time and indeed. And they took care of it
Customer service is great! I brought in an old bike to convert to single speed and they treated me like if I just bought a bike off the showroom floor. Nice to see a bike shop that treats us like family.
Everyone was very helpful. Everything was marked and clearly displayed.
Top knotch service and retail.
Impeccable customer service from everyone. Went to service an old bike and was only in town for several hours. They serviced my bike and did it with a level of respect forgotten in today’s society. Even though I’m 40miles away no doubt I’ll service my bike here again. Worth the trip.
Will in service treated my back with experience and TLC. Anders is always quite knowledgeable and helpful.
Knowledgeable. Friendly and lower price
Positive personal interaction with the team. The current team members are responsive to my requests and concerns and got me the part that I needed in a timely manner even though they had to order it. I appreciated that!
Friendly and get the repair done in a timely manner
Fast and immediate service , repairs done well
Outstanding customer service and expertise!
Like them very much
JAX service is amazing. David the manager is so helpful. Love the 3 bikes I bought at this shop. I highly recommend JAX Bicycle Shop.
Good advice, even in business forever
Excellent maintenance
Took my bike to the Long Beach store for mechanical service. Mechanics Thomas and Willis did a fantastic job and completed the service ahead of schedule!
excellent fast service! Friendly staff, will definitely be coming back for all my biking needs
Close proximity to school and home.
Real good and helpful staff
Very knowledgeable and helpful service and sales staff.
The staff were very patient and kind. I felt they were ready to answer any and all questions!
The products are state of the art, and the service is out of this world. Great job guys !
Your employees are so knowledgeable with equipment in the store. They are a great resource.
They make you feel like family at Jax
Good service, good people and my bike runs great. Thanks
Always good customer service.
Will, technician/service man is always friendly and very competent.
I always feel that my bicycle has gotten the proper attention when I take it in.
I took my mountain bike for a tuneup. They explained thoroughly the tuneup options based on an initial inspection of all parts of the bike. The tuneup was completed in 48 hours as promised. High rating for their focus on providing exceptional service.