Customer Testimonials
I found Amal Najjar to be very courteous, understanding and above all else, professional. I actually enjoyed working with her on my refund/credit process.
I was about to give up on Jax Bicycle Centers entirely as I was previously working with the Chino location and found that service manager and staff to be unprofessional and not very customer service orientated. I left the Jax Bicycle in Chino upset and was sorry I purchased my rather expensive e-bikes from them. My opinion of Jax was very low, so low in fact that I took my wife and daughters bicycles (that I purchased from Jax) to a different bicycle shop altogether, as I was very dissatisfied with the customer service provided by the Chino location.
Amal helped to change my overall outlook on Jax. Again her professional disposition and willingness to help me and offer suggestions left an impact with me. It is my hope that the professionalism and friendly demeanor I found in working with Amal will be found at other Jax Bicycle Centers moving forward.
I have been a long term customer for many years and have never been disappointed of the different services provided.
Thanks just picked up my bike the other day. Y'all were nice and it was easy.
Staff are very helpful and very knowledgeable with the products and bikes. Keep up the good work. Job well done.
Local folks, prices seem normal. Accessory products are good.
Great service
Everything
They do a great job and are honest about what needs to be done.
Fast and great
Everybody is very friendly and knowledgeable. Always a pleasure to stop by
Order was placed and received as promised. Price was very reasonable and very much appreciated the discount.
Best service out there!
You had the parts I needed in stock, so it was worth the drive to get them the same day.
Great service, and fully satisfied for the excellent job to fix and tune-up my bike.
Many thanks..
Name removed
good service
I love the staff there. Sherri, Jeff and crew are always helpful.
Everything.....excellent business.
I really want to Thank you for making my visit truly incredible and wonderful. You have personal and expert advice for sure, I recommend you guys to all. 👍🙂
Customer service is exceptional along with skill and expertise.
Everything
Jason and Lee are always very helpful.
It was an amazing experience. I have purchased two bicycles there. The store staff was polite, warmly welcoming, and very helpful. I really recommend this store and the service.
Welcome advice on needed repair and maintenance. Reliably excellent work. A good crew.
Don is very helpful and customer focused!
Very friendly & helpful
Greatly appreciate the outstanding service Wyatt gave me! Very knowledgeable! Will be back. Thank you. Best Regards, RON
They were so nice and helpful. This is my 4th bicycle I’ve bought from them.
Great customer service
I like the Customer Service. The management is friendly and the Mechanics are very helpful and knowledgeable.
Don is always friendl， helpful & efficient