Customer Testimonials
Knowledgeable and quick to find solutions
Jax is awesome. They're very easy to work with, caring, responsive, and have always been great to deal with. I purchased a bike from them about 6 years ago and I keep going back if I need service or any issues. They were temporarily understaffed the day I went in and they still worked hard to get everything done and completed on time.
I keep seeing the same faces there over the years so I hope that means they treat their team well. I'd highly recommend this place!
Jonathan was extremely professional and helpful in my bike search.
There is a wide variety of quality products available. The customer service is outstanding.
Staff was very friendly
I am very happy with the professional workmanship they performed, restoring my 1990 mountain bike to like new condition.
The price was fair and was completed on time. I will recommend Jax's to all my friends.
Selection was okay but the professionalism of the staff, both product knowledge and technical expertise was really good. This is our go to shop when vacationing in HB.
The service department is excellent. I brought in an old Schwinn beach cruiser that had been in storage. Craig thoroughly inspected all of the parts, made necessary adjustments and cleaned it to showroom standards. The fair cost, and the respect he showed towards a bike with great sentimental value is rare to find today. I will be a loyal customer and highly recommend Jax for service and purchasing a new bicycle (electric or otherwise).
The salesman was awesome and had great knowledge of the products available and was friendly and helpful and spent time with us to help us find the right bike. I would definitely recommend this store for any bike related services or sales.
excellent customer service and a good selection of gear
Very helpful man that changed my bike tire in a hurry so I could ride my bike that evening with my son as promised :)
Very thorough and fast service.
High quality products and outstanding customer service!
Great service and great bike selection. It’s great to also have a local bike shop that can do necessary repairs and checkups on my bikes.
We have bought many bikes, but the repair service is great. Sabatian was great, fixed my bike and great customer service.
I was having trouble with my brakes. Took my bike in and they corrected my problem with the brakes. They also checked out my gears. All was done within maybe 20 minutes at the max. Extremely satisfied.
Friendly and knowledgeable service from genuine humans.
they had everything I was looking for
Service using the flat pack was great - the tube was replaced and I was back on my bike, for free, less than an hour after dropping it off. Very happy with Jax!
Everyone was very helpful and knowledgeable and I also like the layout of the store.
This is an amazing business! Excellent customer service! Goes the extra mile!
Sebastian was super helpful picking out a tire and quickly placed the tire on the bike for us while we were on a ride. We are very appreciative of the service received!
It was a very pleasant experience! Friendly. Knowledgeable and organized. The store was clean.
Andrew did a great job tuning up my bicycle!
Good selection, excellent staff!
I cannot say enough great things about this shop! Everyone is always so knowledgable, helpful, welcoming and kind. Just a spot I always look forward to visiting with my array of bikes. Thank you Team Jax, you all rock!
- Moini & Juice
Fast service on tire repairs.
I had two TownieGo e-bikes serviced. The bikes were ready on the day and time as promised.
Jax is my only source for bikes.
Great place, good service
I recently went to do some repair work at the Jax Bicycle Center in Irvine. The representative quickly identified the problem and explained to me what needed to be done. They repaired my bicycle quickly.
I have been riding Trek bikes for 20 years. They are great. This positive experience with the Jax Bicycle Center will ensure that I'll be riding the Trek in the future.