Customer Testimonials
Braxton went above and beyond to turn around suspension service! Nick was a pleasure to deal with when coming to pick up the completed bicycle.
The staff helping me get my bicycle serviced were incredibly helpful and knowledgeable
Exceptional service!!!!
Very friendly and helpful on a emergency parts buy on a weekend. Thanks a lot
Repair work was explained completely and done in a timely fashion.
Quality. OK prices - not the best, but OK. I like Trek and Bontlager brands, they are good values for the money, and reliable. Friendly people - I like it when I don't end up looking at a gloomy face telling me (without using words) that I'm not welcome. (Kudos to Luke, who spent a quite sizeable amount of time with me explaining the bike's features, and went with me on a test ride.)
I purchased a brand new Trek Top Fuel 8, and was notified through text a couple of days later that my bike is ready for pick up. I expected to have the bike ready (as the message let me believe) when I walked through the door the following day. Instead, I had to wait 1/2 hour to have it done - the bike was not ready. Not a big issue, but definitely an inconvenience.
This has been offset the following day, when I walked in to have the suspensions pressure readjusted for my total (i.e. equipped) weight. The gentleman in the service department was, again, very nice and efficient, and one of the employees, David, informed me about the evening bike rides in the Black Star Canyon organized by Jax. Now, that's what I call an excellent P.R.!
The mechanics at Jax in Laguna Niguel are tops in their class...adjusted my SRAM Force front derailleur. So nice to ride when the shifting is like silk!
Very knowledgeable staff. Quick a courteous.
They stand behind their products. I went in with the intent to drop off my kids' bike so a tire could get fixed. Within 5 minutes a gentlemen assisted and got it fix quickly. Then he showed me a product to treat the chain and even showed me how to us it. Get service. Have purchased 6 bikes with JAX so far and will continue to purchase more.
POLITE, knowledgeable service
knowledgeable, helpful people!
You guys were very intentional and it was clear that you care for your customers.
The staff is always personable and knowledgeable.
They got me what I needed after I called them and got there just before they closed very professional staff.
Good
I was greeted at the door with friendly smiles and helped accordingly. I spoke with Derek over the phone before I came in and he was very helpful in trying to solve my bottom bracket dilemma. Very professional environment which in my opinion is something you don't get now a days anywhere else. I will come back not only because I was satisfied with the work done for me, but because on the genuine care that is given to each customer. Thank you all. Ill see you on the next project I have.
Fixed my flat in about 15 minutes -- put me back in business!
Staff is awsome
Max service manager was the best! He changed my flat inner tube fast and was so friendly. I would highly recomend Jax for all of your sevice needs.
Location
Employees are knowledgeable and care
Service was quick and done well
Update and better rides
Quality…
Great service!
Jax has helpful employees and reasonable prices.
Knowledgeable, helpful, polite, & friendly.
Staff is friendly and knowledgeable. They assembled my new bike rack and put it on my car. They took their time with me. I never felt rushed. Definitely recommend JAX
I enjoyed how personable the employees were! It was just constant upselling, they provided meaningful advice to go with products.
Friendly staff and great service in a nice shop. Wasn't overwhelmed by lots of merchandise like other smaller shops. Keep it up.
The employees are approachable, friendly, professional, and make me feel secure with knowing they know what they’re doing.