Customer Testimonials
Jeff did a great job helping me choose my new mountain bike. He answered all my questions and helped me pick some accessories. Overall this was a great experience and I would recommend the store to other people.
Jax is a great cycling shop in all respects; parts selection is good, service too, and they are very customer focused. Jax is a regular stop for me. 👍
I recently took two Trek mountain bikes to Jax Bicycle Center for a full tune-up, and I am absolutely blown away by the level of service and professionalism provided by their team. From the moment I walked in, the staff was welcoming, knowledgeable, and eager to understand exactly what my bikes needed. They carefully listened to my concerns and took the time to explain the entire process, ensuring I felt confident leaving my bikes in their hands. Their attention to detail and genuine enthusiasm for bikes made me feel like I had made the best decision by choosing Jax.
The technicians performed a full tune-up on both bikes, and the results were nothing short of spectacular. They cleaned the rotors to perfection, ensuring flawless braking performance, and installed new brakes with precision. The drop seat on one bike, which had been causing issues for months, was repaired seamlessly, and now functions better than ever. The team also handled the maintenance of the tubeless tires expertly, leaving no detail overlooked. Each bike felt like it had been completely rejuvenated when I picked them up—like they had just rolled out of the factory!
What really stood out to me was the exceptional care and communication throughout the entire process. The service team kept me updated on their progress and even provided insightful tips on how to maintain my bikes in peak condition between services. Their dedication to quality craftsmanship and customer satisfaction was evident at every step. I could tell that they treated my bikes as if they were their own, which is a rare quality to find in any service provider these days.
Jax Bicycle Center has truly set the gold standard for bike service and repair. I can’t thank their talented technicians enough for the outstanding job they did on my Trek mountain bikes. Whether you’re a casual rider or a dedicated cyclist, I wholeheartedly recommend Jax for all your biking needs. Their expertise, professionalism, and passion for bikes are unmatched, and I can’t wait to return for future services. If you want your bike to perform at its absolute best, look no further than Jax!
Jason and Lee are super personable and knowledgeable. Great customer service!
Relatively good selection of parts. Friendly, helpful staff.
Great positive attitude from the staff!
Salesperson was very helpful and knowledgeable.
Great and fast service!
Knowledgeable staff to recommend services needed.
The new staff are a big improvement
Immediate and effective attention to a tire problem. Advice to prevent it from recurring in the future.
Fantastic customer service, very helpful
Service is always exceptional. Friendly
And knowledgeable staff.
Don was the main person who helped me out there, but the entire store personnel came together to help as well. Everyone was extremely friendly, knowledgeable, and professional. I will recommend this store to all my cycling friends!
They made it easy and didn't overcharge me
Staff was friendly and easy to work with.
Very good customer service, keep up the good work👍🏼
We had an excellent experience purchasing an ebike from this bike shop, and we can't recommend them enough! From the moment we walked through the door, we were greeted by friendly staff who were genuinely eager to help. They patiently answered all our questions and even offered a few test rides. When we found that the model we initially reserved was not a good fit, we were introduced to other options that eventually helped us find one that fits well.
The purchasing process was smooth and hassle-free. The shop had a welcoming atmosphere that made the entire experience enjoyable. We left with not just an amazing ebike but also a sense of confidence in my purchase and the knowledge that we had support from a great team should I need any assistance in the future.
Overall, our experience at this bike shop was top-notch from start to finish. If you're considering buying a bike, we highly recommend checking them out!
Couldn’t be happier with the Jax bike shop. I brought my wife’s Electra Townie in for the brakes to be serviced and purchased 2 helmets. Sherry was a charm and very knowledgeable with the safety features on their products and Jeff Massey couldn’t have been any faster with his checklist and various calibrations. On top of the brake configuration he cleaned and lubricated the chain and sprockets. Would recommend Jax bike shop to anyone. Thanks again!
Fast service and knowledgable staff.
Great service. No up charge for assembly of bike. Bike was ready when promised.
Great customer service and bike knowledge!
The staff is friendly, experienced and very helpful. They are your company's greatest asset and main ingredient to your success.
Customer service.
Found all the parts I was looking for & received helpful advice on a future bike purchase.
Great service and professional, friendly staff.
Thank you Jax of Murrieta! I called in for a chain replacement the other day hoping that they could do me a favor. Not only did Jax replace my chain, but they also gave me sound advice on how to adjust the shifter, fine tuned my brakes, and were so personable in the process.
Always excellent service at Jax! I will always bring my bicycle here.
Patient, explained things, good service
Clean and professional. Daniel was awesome and very helpful.