Customer Testimonials
Always able to get me in and I trust their work
Jeff, Nick, Will, and Francesco provided excellent service!
Thank you and yes, I'm happy!
You guys do a great job of servicing my bike, checking several component parts before starting the workorder. Also, thank you for supporting our local bike club: Bike Club of Irvine. Besides service, I usually purchase an item for continual support of the shop.
I had to go back to the shop for a very small, missed adjustment but for the most part, you are my Irvine go-to shop!
As a new rider, the staff is always helpful and knowledgeable to help me get the right product.
Customer service is great. Friendly and helpful.
I have two bikes from Jax now, and both have been amazing so far. Both bikes receive great service even if it’s last minute fixes before a ride. Thomas at the Fullerton store is always able to help me out and get my bikes rolling smooth.
Excellent service and great selection of product.
Super friendly, willing to help, and much more parts and equipment than the other bike store on El Camino Real.
Very knowledgable and friendly sales assoxiates.
I come for the service, Jimmy is the best!
The staff was very friendly, helpful and knowledgeable. They also have a good return policy.
Courteous, professional, clearly broke down the work to be done on my bike. Great overall!
Excellent service and quick repair turnaround.
The entire experience was great. Their store is super clean and organized. Most importantly, Natalie was phenomenal. She was very knowledgeable and was able to answer all my questions. She made the process super simple. it was a pleasure doing business with her.
I had JAX - LB complete a couple of upgrades to my manual Trek Allant (new Electra front/wicker basket & gel spring saddle). The brown accents really make my bike POP! Despite its age, I am still getting plenty of compliments. And JAX turned it around in just 2 days. Store team members were awesome. I would definitely refer family & friends to JAX.
The staff was friendly
Excellent service! Friendly staff! Everytime I have gone into the store, they have resolved my problems,
Really nice and helpful people. No sales pressure. Big store with everything you need.
Friendly knowable staff. And the pedals that I bought were on sale! Yeah!
Your customer service is amazing!
Fast turnaround and friendly staff.
Everyone was helpful and courteous over the selection and purchase of a relatively small item.
Outstanding customer service! The service techs went above and beyond to offer great advice, fair pricing/product options and even spent time helping get my daughter set up correctly for her height on the bike.
Awesome!
Fast honest reliability
Friendly fast service
Nice clean shop. Easy to find. Not a whole lot of options, but we found one to suit, no problem.
Jax offers great, reliable service and products. I can always count on Jax to assist me with whatever needs come up in my cycling adventures.
Will in the service department took time to review the issues with my bike and carefully explained what needed to be done.
Anders is always friendly and professional.
quick friendly service with good advice